The Customer Success Manager manages relationships with customers guiding onboarding and product adoption driving satisfaction and retention and identifying growth opportunities.

Job Title: Customer Success Manager
Location: Remote US (Denver CO preferred)
About Accuris:
Accuris is the global leader in engineering intelligence trusted by the world's most innovative companies to accelerate design reduce risk and ensure supply chain resilience. Formed in 2023 through the combination of S&P Engineering Solutions (formerly part of IHS Markit) and Techstreet Accuris brings together six decades of authority in engineering standards technical content and workflow technology.
Role Overview:
The Customer Success Manager is responsible for fostering strong relationships with customers ensuring successful onboarding and adoption of our solutions and driving customer satisfaction and retention. You will serve as a trusted partner to customer stakeholders helping them achieve their goals and realize value from our products.
Key Responsibilities:

• Manage a portfolio of customer accounts supporting their success throughout the lifecycle.
• Act as the primary point of contact post-sale guiding onboarding product adoption and ongoing engagement.
• Monitor customer health and proactively address risks or challenges.
• Identify opportunities for growth and collaborate with Sales on upsell paths.
• Conduct regular check-ins and business reviews to share progress and gather feedback.
• Partner with internal teams (Sales Product Support Marketing) to advocate for customer needs.
• Use data and insights to improve customer outcomes and enhance the customer journey.

Qualifications:

• 3-4 years of experience in Customer Success Account Management or a related role preferably in SaaS or tech
• Experience supporting customer onboarding and adoption strategies
• Familiarity with success planning and retention practices
• Strong relationship-building and communication skills (written & verbal)
• Ability to understand customer goals and align solutions accordingly
• Comfortable working with CRM tools (e.g. Salesforce) and customer success platforms
• Problem-solving mindset with attention to detail
• Ability to manage multiple accounts and prioritize effectively
• Customer-first attitude with a collaborative approach

Compensation/Benefits Information:
The anticipated salary range for this position is $70000 to $80000. Final base salary for this role will be based on the individual's geographical location as well as experience and qualifications for the role. In addition to base compensation this role is eligible for an annual incentive plan as well as comprehensive benefits. For more information on benefits please reach out to the recruiter assigned to the role.
About Company Statement:
Accuris delivers essential intelligence that powers decision making. We provide the world's leading organizations with the right data connected technologies and expertise they need to move ahead. We think differently combining the knowledge and resources of an established company with the unapologetic boldness of a startup.
Accuris provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
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