Customer Success Manager-2

TransUnion's Job Applicant Privacy Notice
What We'll Bring:
BA/BS degree and 3-6 years of experience in a Customer Success Manager/Account Manager role.
Demonstrated experience in audience data and advertising technology related fields.
Experience with CTV, Streaming Audio, DSPs, SSPs, and Ad Servers.
Strong customer facing skills and the ability to create and manage relationships at all levels of a customer organization.
Demonstrate a track record of exemplary project and program management skills, including strategic planning, organization, execution, and follow-through.
Able to prioritize requests and workload, keep to-do lists, and prioritize those lists both within and across accounts.
Very strong communication skills both written and verbal.
What You'll Bring:

• Engagement Management: Inspire customer confidence through timely and reliable execution of services and develop product usage maturity models to ensure customers track to the most effective use of TruAudience Data Marketplace. Help customers make decisions to meet their technical and business objectives by providing best practices by proactively identifying and closing gaps. Help customers adopt and scale data solutions to improve their businesses. Maintain a cadence of communicating with customers about their adoption trends, sentiment, and mining opportunities for deeper engagement.
• Project Management: Lead and deliver initiatives and customer engagements. Understand business requirements to plan and manage all phases of a customer project lifecycle to ensure successful project delivery.
• Commercial Orientation: Help protect the core value of the relationship and identify strong opportunities to communicate to sales to help grow the business.
• Advocacy: Identify opportunities for customers to act as advocates (e.g., testimonials, case studies) for TransUnion.
• Influence: Represent the voice of the customer to inform our sales process and product roadmap to drive solution and feature innovations.
• Diverse Perspective: Brings a unique skillset or approach to the table in every customer engagement or internal activity.
• Passion: Actively seeks responsibility and takes pride in delivering the highest quality results and recommendations to our customers.
• Team Player: Effectively integrates, motivates, and builds relationships with cross-functional team members (local or remote), sponsors, key stakeholders, and other individuals or organizations.

Impact You'll Make:
N/A
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law.
TransUnion's Internal Job Title:
Account Mgr I, Account Mgmt - Direct Sales