Customer Success Manager

Job Description

KORE is the leading intelligence platform in the sports and entertainment market delivering performance-driven software, data, and consulting for our clients. We’re looking for an organized, energetic, and driven teammate who is fluent in French to join our growing team in EMEA as a Customer Success Manager. In this full-time position, you will work closely with other members of the Success Team and supporting departments to continue to maintain KORE’s market-leading position. The Customer Success department is responsible for developing and maintaining lasting relationships with a focus on retention and loyalty by consulting on the best practices within the industry and in utilising KORE products.

Job Duties and Responsibilities

• Oversee accounts in EMEA; managing the relationship from the implementation process through the contract renewal.
• Effectively manage project milestones and communicate overall on boarding timelines.
• Leading the day-to-day client needs, following-up on strategic interests with key stakeholders internally and externally.
• Focus on expanding KORE’s existing business; cross-selling additional product offerings & consulting services that meet clients' business requirements.
• Support Success Leadership through contract renewal discussions and extensions.
• Increasing adoption & product usage, while recognizing the need to solve uniquely different problems related to specific business objectives for each account.
• Assist in identifying and implementing efficiencies through all aspects of the account management process.
• Liaise with colleagues on Support, KPI (consulting department), & Product team to manage client-specific desires through resolution.
• Travel to customer locations for all relevant aspects of the onboarding and training process as and when required.

Qualifications

Bachelor’s Degree in Business, Finance, Economics, Marketing or other
4 + years’ experience within a relevant business or role
Good IT skills and proficient with Microsoft Office 365.

Additional Details

Fluent French speaker (native preferred or professional proficiency)
Experience of, or a keen interest in, the business of sport.
Excellent relationship building, customer service, and interpersonal skills.
Effective multi-tasker that can operate day to day with a sense of urgency.
Highly motivated, positive attitude, collaborative in nature, with a strong desire to grow their career with KORE.
Self-directed and able to work independently with integrity.
Strong organisational skills and attention to detail.