Customer Success Manager
Job Description
Want to revolutionize Healthcare?
To create a healthcare system with effective health information exchange, healthcare organizations need more than a series of connections between each other. They need assurance that the data being exchanged is meaningful and to know it will be delivered when and where they need it.
Founded in 2014, Health Gorilla provides access to actionable patient data, supporting a diverse set of clinical use cases and improving outcomes across the country. We work with some of the leading companies in digital health, including Oscar Health, MEDITECH, Virta Health, and many others. Health Gorilla is one of the organizations whose application has been accepted for onboarding as a candidate Qualified Health Information Network and must now successfully complete testing and onboarding before official designation as a QHIN.
Health Gorilla is looking for an experienced Customer Manager who will report to the Director of Customer Success. We are looking for candidates with experience defining and implementing new ways to grow and retain customers. You are motivated to establish relationships through active engagement and interactions. You help leverage your understanding of our product, partner channels and customers to help develop new ways to grow and retain customers.
What you will do at Health Gorilla
- Be the primary contact and build relationships that fosters customer retention for years to come.
- Work with multiple teams, including implementation & sales to ensure successful onboarding of customers.
- Monitor your customer's accounts, and utilization of our product(s) and services with the goal to grow monthly recurring revenue by guiding adoption and use of our products & features.
- Provide our solutions according to customer goals, providing insight into our products.
- Become a SME on our product and industry by participating in educational opportunities.
- Aim to answer customer questions, resolve problems, and maintain customer satisfaction by providing problem-solving resources and partnering with other SMEs within the organization.
What you bring to the role:
- 5+ years of experience in Account Management, Customer Sales, and Customer Support experience with a SaaS company.
- Ability to communicate effectively, and build a good rapport with your target audience.
- You can pivot or change and adjust to meet the needs of the situation or environment.
- You are an entrepreneur that crafts plans and capitalizes on market opportunities to increase revenue.
- Healthcare experience.
What You Will Love About Us!
- Health Gorilla takes a market-based approach to pay, and the base salary range for this role is $90,000 to $121,000, based on experience and geography. Please note that ranges may be modified at any time, and there is no guarantee offers will be at the top of a posted range.
- Health Gorilla offers health, dental, vision, disability, life insurance, pet insurance, and a 401(k) plan with a Company match.
- A flexible vacation policy to encourage a healthy work-life balance.
- Equity in a high-growth tech company
- Health Gorilla offices are open for those who choose to come in and we support remote work for most roles.
- We will only contact you from our @healthgorilla.COM email address and communicate via phone or zoom
- We will never ask you for money or to purchase items such as a laptop to work with us
- If your resume has your home address listed, we recommend replacing with just a city, state
Our goal is to be a diverse workforce that is representative, at all job levels as we know the more inclusive we are, the better our product will be.
Health Gorilla is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, genetic information, or any protected category prohibited by local, state or federal laws.
Date Posted
06/17/2023
Views
15
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