Customer Success Manager

About Meaningful Gigs: 

Meaningful Gigs is a Creative Matching Platform that uses AI to connect highly- skilled creatives to top brands like Starbucks, Johnson & Johnson, Amazon and Google. Our vision is to create 100,000 skilled jobs for Africans while redesigning the future of creative work.

As the Customer Success Manager, you will play a vital role in driving our business goals through building and retaining authentic relationships with our customers leading to retention and growth.

WHAT YOU'LL BE DOING:

• Build authentic relationships with our enterprise customers.
• Develop retention and renewal strategies to ensure our customer base remains loyal.
• Actively manage competing priorities, demonstrating a sense of urgency, and maintaining strong organizational skills.
• Building a customer community of advocates who will recommend our services.
• Support and manage creative community on contract with our customers.

WHAT YOU MUST HAVE:

• 5-10 years of experience in an account management or customer success role in a 100+ person agency or high-growth, early-stage startup.
• Enterprise experience.
• Excellent problem-solving skills with an agency mindset.
• Strong negotiator with a customer obsessed focus on retention and growing accounts
• Experience working with creatives and a deep understanding of their skills and processes.
• Advanced motivational and negotiation skills.
• Relationship building with enterprise customers.
• Retention and renewals.

**This role requires the employee to be available to work Eastern Time (ET) hours.

WHY MEANINGFUL GIGS?

• Fully Remote, Forever.
• Unlimited PTO (that you are actually expected to use!)
• Competitive compensation package + equity options
• Health benefits (medical/dental/vision/etc.)
• Paid disability and maternity leave
• Monthly wellness stipend
• 25 International, diverse and badass colleagues

Also: We are proud to be a highly inclusive company and an Equal Employment Opportunity employer. We believe in order to thrive, businesses need a diverse team and leadership. We welcome every background, identity, abilities, and mindset to join us on our mission to create 100,000 jobs for Africa