Customer Success Manager

The Role: 

Carrot is seeking a Customer Success Manager to support new and existing Carrot customers within the small business segment, helping to drive retention, increase member engagement, and maintain high levels of customer satisfaction. The Customer Success Manager acts as a trusted advisor to HR benefits leaders, helps communicate the value of the Carrot product, and responds to customer needs, questions and requests. 

The Team: 

The small business segment is a pooled business model to support customers. The role reports to the Customer Success Team lead. 

Minimum Qualifications: 

• Bachelor’s degree
• 3+ years of professional experience in a Customer Success,, Account Management, or Project Management role, ideally  in a high-growth, start-up environment
• Enthusiasm for Carrot Fertility’s mission and eagerness to become a part of our collaborative, friendly, and dynamic team

Preferred Qualifications: 

• Experience with Salesforce or other CRM 
• Some familiarity with Carrot’s buyers (HR benefits leaders) is preferred, but not required
• Detail-oriented with strong analytical, writing, and communication skills
• Comfortable working in an ambiguous environment; organized, diligent, and self-motivated
• Process-oriented with an automation/efficiency mindset; experience developing best practices, creating scalable systems and automating routine processes
• Ability to adopt a continuous improvement mindset and actively contribute to the processes and procedures of the Customer Success team

Compensation:

Carrot offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work, including health and wellness benefits, retirement savings plans, short- and long-term incentives, parental leave, family-forming assistance, and a competitive compensation package. The expected base salary for this position will range from $95,000-$110,000. Actual compensation may vary from posted base salary depending on your confirmed job-related skills and experience.