Customer Success Manager

Bringg on Salesforce (BoSF) is Bringg's outstanding product line, after a successful Acquisition of Zenkraft by Bringg. Working with over 700 brands to provide e-commerce post-purchase experiences built natively on the Salesforce platform.  BoSF provides carrier integrations for 100+ carriers, as well as an easily configurable application built on Salesforce.

We are looking for a customer success manager for our growing team! 

What will you do?

• Establish and maintain trusted relationships across a portfolio of named and new accounts through account planning, proactive client communications, issue remediation and containment, and performance measurement
• Build and execute account-specific success plans to proactively drive customer health, growth, and advocacy
• Leverage your product knowledge and experience to ensure the customer receives maximum value from their Bringg solutions
• Manage the implementation of Bringg on Salesforce and Delivery Hub V2.0
• Provide accurate product feedback to the product houses
• Collaborate with Sales to ensure customers' contract renewal 

What do you need to have? 

• 1-2 years experience as a Customer Success Manager Technical Account Manager with large international enterprises.
• Technical knowledge and skills related to software solutions (SaaS environment)
• Excellent communication skills with customers and key executives
• An ability to create structure in ambiguous situations and implement strategies to drive success
• Business results-oriented, negotiation, and presentation skills
• Remote position, Travel: up to 20%
• Experience with the logistics industry is strongly preferred
• At least 1 year of experience working with Salesforce.com
• Salesforce Administrator certification preferred