Customer Success Manager

Company Description

Devexperts works with respected financial institutions, delivering products and tailor-made solutions for retail and brokerage houses, exchanges, and buy-side firms. The company focuses on trading platforms and brokerage automation, complex software development projects, market data products, and IT consulting services. 

Job Description

We are looking fo a proactive and customer-focused individual to join our DXcharts product team as a Customer Success Manager. The ideal candidate is passionate about building strong relationships with clients and ensuring their success with our product. You thrive in a dynamic environment and have a deep understanding of customer needs within the financial technology space.

About DXcharts

DXcharts is a state-of-the-art financial charting library developed by Devexperts, designed to empower traders and financial analysts with the tools they need for advanced market analysis. Our mission is to deliver the most versatile, high-performance, and customizable charting solutions to the financial industry. Whether it's for stocks, forex, cryptocurrencies, or other financial instruments, DXcharts provides users with a powerful platform to visualize and analyze market data in real-time.

What We Do:

At DXcharts, we focus on creating a user-centric, technically sophisticated product that stands at the forefront of the financial technology industry. Our library is integrated into leading trading platforms worldwide, offering a comprehensive suite of features, including:

• Customizable Charting: Tailored to meet the specific needs of traders, allowing full customization of appearance and functionality,
• Advanced Technical Analysis: Equipped with a wide array of technical indicators and drawing tools to support detailed market analysis,
• Real-Time Data: Seamlessly handles real-time updates, ensuring that traders have the most up-to-date information at their fingertips,
• High Performance: Optimized for speed and efficiency, delivering smooth performance even with large datasets.
  

Why Join Us:

As a member of the DXcharts team, you’ll have the opportunity to work on a cutting-edge project that is essential to the success of trading platforms globally. You’ll collaborate with a team of passionate developers, designers, and financial experts dedicated to innovation and excellence. We believe in fostering a creative and collaborative environment where your ideas can flourish and make a real impact.

Qualifications

We expect the Customer Success Manager to: 

• Provide customer support at the presale stage and oversee product sales processes from a high-level perspective,
• Work closely with key stakeholders in sales and product, acting as the liaison for internal and external teams,
• Serve as a product ambassador, keen on educating customers and internal stakeholders on the product's capabilities,
• Guide technical/product questions either through teamwork or independently using documentation and the Confluence knowledge base (KB),
• Evaluate risk management for each customer to proactively avoid dissatisfaction or lost business, driving retention throughout the customer lifecycle,
• Develop and maintain the internal KB (FAQ),
• Identify gaps in documentation based on customer feedback.
  

Must-have skills: 

• Advanced English level,
• Higher Education,
• 3+ years of work experience in a related field,
• Proven work experience as a Customer Success Manager or similar role,
• Experience with web software products.
  

Nice-to-have skills: 

• Knowledge of technical analysis,
• Understanding of financial markets.

Additional Information

Care for the employees is one of Devexperts' core values. For the suggested position, we offer a benefits package that will guarantee the comfort of our new teammate.

Flexibility benefits: 

• Possibility of hybrid/remote work mode in Georgia, 
• Flexible working hours.

Health and recreation benefits: 

• 24 working days of paid vacation, 
• Fully paid additional wellness days (3 days per year),
• FitPass (sport and related activities) access,
• Medical insurance - VIP package. 

Facility benefits: 

• Modern office with new equipment, 
• PlayStation and table football in the office, 
• Meals in the office, 

Community benefits: 

• Teambuilding activities, 
• Corporate parties, 
• Football club, 
• Billiard club,
• Speakers' club, 
• Free admission to corporate external events, 
• Possibility of joining conferences and professional fairs, 
• Personal branding development support.

Professional training benefits: 

• English language courses, 
• Georgian language courses for foreign employees, 
• Unlimited access to self-learning platforms, 
• Certification opportunities, 
• Mentorship Program. 

Social benefits: 

• Parental bonus, 
• Referral bonus, 
• Blood donation paid leave, 
• Gifts for employees, 
• Gifts for children,
• Free drinks and snacks.