Customer Success Manager

Why work at Logiwa?

Logiwa is a rocket headed straight for the moon! Since 2017 we've grown to become the leading provider of cloud-powered ordering and fulfillment software for B2C and Direct-to-Consumer companies in an industry that’s growing by leaps and bounds. As e-commerce continues to take off, the sky is not even the limit for us.

If you’re looking for a place where your career can take off, for a company that is passionate about their people, and for products that are helping redefine the way companies do business, then we’re looking for you!

We provide a fun, inclusive, and collaborative environment with endless opportunities for growth. Whoever you are- rocket enthusiast, mountaineer, chess master, or Netflix binger- come find your place with us here at Logiwa. Take a look and see how you can contribute to this fast-growing team.

The Job Details

      Logiwa is looking for a talented Customer Success Manager to join our fast-growing team. As our Customer Success Manager, you will own the relationships with your book of clients, helping drive product adoption, and looking for opportunities to drive growth and renewals within your accounts. You will also play an important role internally as a project manager, collaborating with the Onboarding Engineer team to ensure all milestones are met for customer implementations. 

      Our ideal candidate is passionate about customer experience, has excellent communication and customer management skills, and has the ability to manage customer relations through the entire customer lifecycle by reading customer metrics, being proactive, and understanding customer behavior leading to product engagement. 

What You’ll Do: 

• Define and optimize the customer journey while driving true value for customers
• Lead cross-functionally to drive customer success and help foster a company-wide customer success culture
• Drive alignment with Renewals, Expansion and Sales
• Define customer success involvement during the sales cycle
• Create dashboards and reporting to measure customer success
• Own key metrics (Upsell dollars, NPS, churn)
• Support core metrics for our company and our CSM team as a whole
• Achieve operational excellence

You Have: 

• BS/BA or a combination of experience and education/training equivalent to a four-year college degree
• 1+ years of Customer Success Management within a SaaS organization, with accountability over growth and renewals within your accounts
• Previous experience managing technical projects and collaborating with onboarding/implementation teams
• Strong problem-solving, communication, and customer management skills
• Demonstrated ability to learn new concepts quickly and work hands-on in a team environment
• Prior experience in the supply chain technology space is a plus

Benefits:

At Logiwa we offer:

• Flexibility to work fully remote, or hybrid if you desire (Our Chicago office has free breakfast and snacks daily, as well as a weekly happy hour!)
• 15 days of paid time off + 5 personal days annually, and your birthday as a paid holiday
• 100% employer-paid health and dental insurance
• Other insurance offerings including: vision, life, legal, and pet insurance
• 401(K) and free access to a confidential certified financial advisor
• Employee Assistance Program - confidential counseling and advice available by phone, web, or text
• Community engagement opportunities like quarterly volunteer days
  

Is this not the right job for you? No worries! Take a look at some of our other openings and see if there may be something else that catches your eye!