Customer Success Manager

ABOUT SWING:

Swing Education is an online staffing marketplace that connects substitute teachers with schools. Founded in 2015 by former K-12 educators and administrators, Swing makes it easier for schools and districts to find reliable, qualified substitute teachers when they need them most. With over 500,000 absence days filled to date, Swing is dedicated to improving the experience of finding substitute teachers, becoming a sub, and keeping student learning on track. Swing serves over 2,800 partner schools across California, Arizona, Illinois, Texas, New Jersey, New York, and Washington D.C.

Swing Education is proud to be a Minority-Owned Business; all three of our co-founders, including our CEO, CTO, and COO, are people of color. One of our founders is a woman of color. Our board of directors is also 60% female and 75% people of color. Swing Education strives to embrace Diversity, Equity, and Inclusion across the company, and embraces these values not only in its corporate hiring decisions, but also in its day to day interactions with and management of Swing Subs. Over 50% of our staff are women, and 60% are people of color (30% underrepresented groups). To learn more about Swing Education and our Core Values please click here.

POSITION SUMMARY:

As a Customer Success Manager (CSM) at Swing, you will thrive by building deep, trust-based interpersonal and professional relationships with our customers: CHROs, Asst. Superintendents, and Directors of HR at public school districts and networks. You will help them develop strategies to succeed at filing teacher absences by leveraging Swing’s platform and substitute teacher marketplace, aligning Swing’s business imperatives with their goals to deliver an exceptional customer experience and revenue growth. The ideal candidate for this position loves life, face-to-face meetings with customers, is empathetic, curious, a phenomenal listener, and unflappable. To succeed in this role, you must be an expert at building business relationships, understanding customer’s needs, and be able to balance account retention and revenue expansion with customer delight. This role reports to the Director of Customer Success and carries a revenue quota.

Compensation: $80,000.00-$84,000.00 base salary + $21,0000.00-$25,000.00 variable/commissions compensation

Candidates in Southern California highly preferred

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Build and manage strong relationships with senior leaders at schools and administrators in order to earn their trust and ensure open communication and transparency.

• Ensure that that our customers are achieving their desired outcomes and that their issues and questions are addressed in a timely manner

• Analyze data across different platforms (Mode, Slack, Excel, Hubspot) to identify revenue growth opportunities, diagnose customer health and bring valuable insight to client conversations

• Prioritize accounts by growth opportunity through qualitative and quantitative data analysis

• Provide data insights and best practice recommendations to variety of client segments, from large districts to small individual school sites

• Work cross functionally with Sales, Marketing, Customer Experience, and Product teams to ensure your customers’ needs are represented, met and resolved

REQUIREMENTS AND QUALIFICATIONS:

• You excel at building relationships by establishing rapport, listening, and earning your customers’ trust

• You are willing to travel up to 25% of the time to get to know your customers in person, whether at their offices, conference, and other industry or Swing events

• Experience in education or edtech a strong plus

• You possess the skill to efficiently operate by effectively prioritizing tasks and seamlessly transitioning between contexts in a dynamic, fast-paced setting.

• You demonstrate a proactive approach, actively navigating and influencing situations rather than reacting passively.

• You are driven to exceed customer expectations

COMPENSATION:

Salary is commensurate on experience and is adjusted for cost of living standards dependent on position location. Swing Education offers a comprehensive benefits package which includes the following perks:

• Medical/dental/vision benefits
• Flexible Time Off (FTO)
• Paid holidays
• Parental leave
• Stock options
• Professional development reimbursement program
• Co-working membership reimbursement
• Mission-driven work
• Fun, collaborative, balanced culture

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.