Customer Success Manager

At Emi Labs we are on a mission to increase Frontline Workers’ access to professional opportunities.

This is a 2.7 billion population that accounts for 80% of the world’s workforce. They are digitally invisible, as there’s little to no data available on who they are, their career history, or their skill set, limiting their access to professional opportunities and growth. We're here to transform this by building the infrastructure to make Frontline Workers visible. 

Our first step to achieving our mission is to transform the recruiting experience into an easy, human and fair process, for both candidates and companies with high-volume job openings.

Emi, our main product, is an A.I. recruitment assistant that enables companies to engage in a conversation with each applicant to detect interested and qualified individuals while saving Recruiters a huge amount of time by automating tasks such as screening, validating skills, scheduling interviews, and collecting documents. 

We were part of Y-Combinator's Winter 2019 batch and in 2022 we have raised an $11M funding round co-led by Merus Capital and Khosla Ventures.

About the Customer Success Team

At Emi we are focused on solving real problems for our clients and for our candidates, which is why we are a customer-focused company. Our customer success team is responsible of leading the relationship with our clients and ensuring they obtain the best results from our projects together. Our team is composed of people with strong client relationship skills who are also extremely data-driven and capable of pivoting between multiple internal teams in terms of implementation, sales, product, and tech in order to drive results.

What you'll be doing

You'll be managing the relationships with our enterprise clients, guaranteeing that they get the most out of our platform and become loyal promoters, becoming a trusted partner for our customer's leadership team. You'll also be in charge of driving adoption through different initiatives, delivering result presentations, and being the voice of the customer inside our organization.

Tasks/ Activities

• Build a close and long-term relationship with the leadership team and champions of our clients.
• Drive user adoption through different tools and activities.
• Delivering and communicating ROI for our clients throughout the customer lifecycle.
• Be the voice of the customer in Emi, providing insights to work side-by-side with our product and tech teams.
• Being the trusted partner for the customer on use-case and product functionality.

What we're looking for:

• +5 years of working experience and at least 2 years of experience managing relationships with big companies, ideally with enterprise accounts. Experience in Management Consulting, Customer Success, Account Management, and Business Development, is a plus.
• Analytical mentality.
• Impressive executive presence and communication abilities.
• Strong leadership skills.
• Ability to create structure in ambiguous situations and design effective processes.
• Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services).
• Thrives working in a growing environment, with the uncertainty and chaos of an early-stage startup.
• Being a fluent English speaker or native is a plus.

What we offer

• 💰 Competitive salary: Salaries paid in USD.
• 📈 Stock Options: Stock Options Package as part of your compensation package.
• 🧑🏽‍💻 Flexible remote-first work culture. We work towards goals*.
• 🏖️ Vacations: 3 weeks of vacation.
• 🧑‍🎄 Holiday season: Week off between Christmas and New Year's Eve.
• 💆 Physical Wellness program: We have partnered up with Gympass, a well-being platform that offers the best coverage of top gyms, studios, and activities for you to choose from.
• 🇺🇸 English Classes: Improve your English skills with our in-company teachers.
• 📚 Internal library: Get all the free books - digital, physical - you like, anytime.

Emi Labs is committed to fostering a fair, inclusive, and equal work environment. We believe diversity is crucial to building the best team and solving Frontline Worker's access to professional opportunities, that is why Emi aims to be a leader in workplace equality and move both our company and the industry forward.

Emi is a very dynamic and new startup where growth opportunities are there for the taking! We are just building a team with great impact so now is the best time to jump aboard!

Interested in knowing more about Emi Labs?

- LinkedIn profile: https://www.linkedin.com/company/emi-labs/

- Web Page: https://www.emilabs.ai/

#LI-Remote