Customer Success Manager

NYMBL SCIENCE

Customer Success (Account) Manager

Location: Denver, CO or Remote

ABOUT THE ROLE

Nymbl is searching for a Customer Success Manager to manage client relationships and outcomes. This individual contributor will report to the VP of Customer Success and act as a liaison between external customers and internal team members, beginning after the initial sale and continuing throughout the life of the contract. The CS Manager is responsible for monitoring account health, driving the team toward contracted targets and internal optimization, ensuring account retention, and identifying opportunities to expand projects with existing customers. 

WHO WE ARE

Nymbl’s mission is to empower older adults to live thriving, independent lives. We started with a scientifically-validated digital balance training program that prevents 35% of injurious falls and is loved by older adults. Now that we’ve demonstrated market-leading engagement and results, we are expanding into other areas of older adult health that will deliver life-changing outcomes to our users.

At Nymbl, you will work alongside a passionate team that values: 

1. Putting older adults first

2. Winning when high performers collaborate

3. Holding ourselves to outcomes

4. Acting quickly with open minds

5. Inviting joy

You’ll have the opportunity to make an impact that will change the lives of older adults and their loved ones on a daily basis.

WHAT YOU’LL DO IN THE ROLE

•  Build effective relationships with your assigned accounts

  • Ensure retention of accounts

  • Identify and advocate for opportunities to expand accounts

  • Act as a liaison between internal and external stakeholders, pursuing a customer-centric approach and finding solutions that meet the needs of our clients, users and Nymbl

• Use data to understand, monitor and optimize performance

• Be responsive to customer requests and needs; coordinating with internal stakeholders to provide answers and information quickly and accurately

• Operate with transparency, integrity and trust

• Support Nymbl’s mission and demonstrate our values internally and externally

QUALIFICATIONS

Required:

• A passion for our mission and alignment with our values

• Several years experience in account management or customer success, or related experience in relationship management

  • Junior - 2-5 years of experience

  • Senior - 5-15 years experience

• Excellent communication skills, attention to detail

Preferred:

• Experience in Medicare Advantage, Medicaid, health plan operations, Quality/Stars, and/or clinical programs

• Experience in government agencies, especially those related to provision of health care

ADDITIONAL INFORMATION:

 Nymbl offers excellent employee benefits, including health, dental, disability, 401k retirement plans (with match) as well as generous paid time off and an annual performance bonus.

The salary range for this position is $90,000 - $130,000 depending on level.

What to expect in the hiring process: 

• Screening - review of resume and cover letter

• First interview with hiring manager (½-1 hour)

• Panel or individual interviews with representatives from related teams within Nymbl (up to 2 hours total).

• Culture interview - panel of people you might work with to determine alignment of your work style with our mission & values (1 hour)

• Final interview with hiring manager (½ hour)

Compensation Range: $90K - $130K