Customer Success Manager

• Uphold Cleo's Customer Success strategy and processes ensuring that 100% of interactions are accurately recorded and follow-ups are scheduled.
• Oversee the customer lifecycle from launch to renewal to ensure a seamless and optimal customer journey.
• Manage a customer base of 30+ customers including regular 1-on-1s with key stakeholders and quarterly Executive Business Reviews.
• Develop broad and deep customer relationships promoting strong customer loyalty & highly referenceable customers.
• Understand our customers' organizational structure and develop relationships with key business stakeholders.
• Understand our customers' business and link customer goals to compelling solutions to be delivered.
• Proactively assist in problem resolution both internally and externally
• Maintain accurate records including detailed documentation of customer service actions and discussions .
• Escalate issues appropriately to Services Support Product etc.
• Develop compelling recommendations with strong close rates for add-on business.
• Invest in developing both yourself and others and contribute to organizational efforts as required.

• 5+ years working at an Enterprise Software and/or SaaS Company in Customer Success Sales/Account Management Professional Services or a related field
• Demonstrable success in collaborating with and influencing cross-functional stakeholders and executives
• Proven ability to work in a fluid environment with limited processes
• Excellent communication and presentation skills directed at both business-oriented and technical audiences

• Compensation: $75000 - $100000 + Bonus potential
• Great Healthcare + Dental + Vision
• Flexible PTO
• Culture of support encouraging Life-Work balance
• 401k match
• FSA and HSA options
• Employee Assistance Program
• Paid Parental Leave
• Representing a company with 4000+ clients and a 99% retention rate
• Accelerated title and salary growth potential
• A fun and energetic work environment that makes you excited to go to work every day

What We Do

Join. Grow. Lead the Future of Supply Chain. At Cleo we don’t just integrate supply chains—we orchestrate them. As the pioneer and global leader of the Supply Chain Orchestration software category Cleo is helping thousands of companies around the globe drive transformation deliver excellence and shape the future of their global operations. Whether you're joining us from outside or growing within Cleo is your platform to lead with purpose innovate with impact and thrive in a culture that champions your growth. Why Join Us? Strategic Influence: Be at the helm of global supply chain strategy driving decisions that impact customers partners and communities worldwide. Innovation-Driven Culture: Work with the latest in AI automation and digital supply chain platforms to solve complex challenges. End-to-End Visibility: Lead across planning sourcing logistics and fulfillment—connecting dots others can’t see. Sustainability at the Core: Help build ethical transparent and sustainable supply chains that make a difference. Why Grow with Us? Leadership Development: Access world-class programs executive mentorship and rotational opportunities to accelerate your career. Internal Mobility: We prioritize internal talent—your next big opportunity could be just one conversation away. Recognition & Impact: Your ideas matter. Your leadership is visible. Your success is celebrated. Inclusive Community: Thrive in a diverse collaborative environment where every voice is heard and respected. Our Promise We are a top talent destination for supply chain leaders technology who want to make bold moves solve real-world problems and grow without limits. Whether you’re stepping into your first leadership role or scaling new heights your journey starts here. Cleo … never stops

Why Work With Us

Cleo’s people share a genuine respect for each other and for the future we’re helping our customers to create. Beyond guiding how we act and more important than driving us to deliver solutions that help our company and our customers succeed our core focus on Appreciation creates something even more essential for everyone: enduring value.

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