Customer Success Manager

You’re a customer-focused problem solver who enjoys working in technical environments and building strong relationships with customers. You’re curious adaptable and comfortable learning new technologies quickly.

You take ownership of your work and care about helping customers achieve real value. You’re confident working with a range of stakeholders—from engineers to team leads—and are continuing to build your ability to navigate more complex customer environments.

You thrive in fast-moving environments where priorities can shift and you’re excited to grow your skills while contributing to a team that’s building and scaling.

At Copia you’ll work with industrial and engineering teams to help them adopt modern tools that improve how they collaborate manage code and operate critical systems.

Copia is growing quickly and this role is ideal for someone who is excited about being part of a fast-paced startup and looking to develop into a more senior Customer Success leader over time.

What You'll Do:

• Manage a portfolio of customer relationships supporting them from onboarding through renewal

• Build strong relationships with customer stakeholders particularly engineering and operations teams

• Lead regular customer engagements including onboarding sessions check-ins and business reviews (with support as needed)

• Help customers adopt Copia and guide them toward best practices

• Identify adoption risks and work with internal teams to proactively address them

• Partner with Sales on renewal and expansion opportunities

• Collaborate closely with Product Engineering and Support to resolve customer issues and improve the overall experience

• Translate customer feedback into clear insights for internal teams

• Track customer health engagement and key success metrics

• Contribute to improving Customer Success processes as the team scales

What you'll need:

• 3–6 years of experience in Customer Success Account Management Consulting or another customer-facing role

• Experience working with customers in a SaaS or technical environment

• Ability to learn new technologies and workflows quickly

• Strong communication and relationship-building skills

• Good organizational skills with the ability to manage multiple customers and priorities

• Comfort working in a fast-paced evolving startup environment

• Experience collaborating cross-functionally with teams like Sales Product or Support

• Willingness to take ownership and continue developing as a Customer Success professional

Nice to have:

• Experience working with industrial automation environments or engineering-heavy organizations

• Familiarity with PLC systems manufacturing technology or hardware engineering workflows

• Experience working in high-growth startup environments

• Background supporting technical product adoption or complex software deployments

• Familiarity with Git or modern engineering collaboration tools

• Familiarity with Hubspot CRM

**This position is hybrid out of our New York City HQ.**

What We Do

Copia is redefining how the world’s factories energy systems and infrastructure are built and maintained. Our Industrial Code Lifecycle Management Platform connects software engineering practices with operational technology giving manufacturers resiliency with the visibility control and confidence they need to innovate safely.We’re engineers builders and problem-solvers driven by one mission:Keep industry moving forward.Copia is building the modern engineering platform for industrial automation. Industrial organizations operate critical infrastructure on PLCs SCADA and OT networks. These environments power manufacturing energy food production and infrastructure worldwide. Most of them still rely on fragmented tooling and manual workflows that would not be tolerated in any modern software environment.Copia closes that gap. We bring the discipline of modern software engineering to operational technology teams giving controls engineers and IT security teams the version control change management and operational resilience their environments demand.Two concepts define what we do:Industrial Code Lifecycle Management (ICLM) applies structured lifecycle practices to automation code and configuration management. Think DevOps for the plant floor. It enables industrial teams to manage PLC logic configurations and automation assets with version control traceability and controlled deployment processes. No more tribal knowledge. No more manual backups on USB drives. No more mystery around what changed when and who made the call.Operational Technology Disaster Recovery (OTDR) ensures automation systems can be rapidly restored after failures cyber incidents or operational disruptions. It covers backup validation system restoration procedures and resilience planning for industrial control systems. When ransomware hits or equipment fails production gets back online in hours not weeks.Together ICLM and OTDR form the foundation for secure resilient industrial automation environments. Copia is the platform that makes both operationally real.

Why Work With Us

At Copia you’ll work with some of the most advanced industrial and engineering organizations in the world. You’ll help them adopt modern tools that improve how engineering teams collaborate manage code and operate critical infrastructure.Copia is growing incredibly quickly as a company thus all roles are seen as "growth track" roles.