Customer Success Manager, Activation

Are you interested in becoming a part of the Reuters News & Media organization, a division within Thomson Reuters, that is the largest global news brand delivering business, tech and finance content that professionals rely upon around the globe? We have an exciting role driven by our commercial growth to work with clients and our internal teams as Customer Success Manager, Activation. In this role, you will be working in a team environment and overseeing digital and content campaigns that leverage our full product portfolio. This role is primarily a post sales role that will oversee some of our largest deals that incorporate cross platform elements to ensure the highest level of customer service through campaign execution and in post campaign reporting. It will also inform pre-sales and will closely align with the Digital Sales Planners and US sales team working on our largest strategic partnerships. This position will report into the Americas Sr. Commercial Director.

About the Role

In this opportunity as Customer Success Manager, Activation you will:

• Act as liaison with sales, ad ops, audience development, and project management across our largest deals
• Organize and streamline communication/deliverables to the clients at kick-off and throughout the campaign
• Create Standardized Campaign Checklists for deliverables and collaborate with internal teams as a main point of contact
• Provide clients with campaign insights mid and post campaign to showcase performance and encourage renewals
• Manage and oversee campaign benchmarks to aid in pre-sale as well as to inform future campaigns for best practices.
• Effective presentation skills to lead client conversations through activation of campaigns and campaign insights

About You

You're a fit for the role of Customer Success Manager, Activation if you:

• Have a minimum of 5+ years' experience working in digital publishing with post sales and client facing experience
• Have a bachelor's degree and familiar in managing campaign reporting and optimizing campaigns to hit client's KPIs
• If you are a highly organized professional that can juggle many tasks simultaneously working to meet deadlines
• Thrive in a fast-paced environment where collaboration is instrumental to driving success across a matrixed organization

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
• COVID-19 Response: Currently the majority of our employees are working within a hybrid environment consisting of in-office and remote work and following local COVID-19 bylaws and guidelines.

• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking

• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact

• Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

As required by the New York City Human Rights Law (NYCHRL) for New York City based roles, the base compensation range for this position is $78,400 - $145,600. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

About Reuters

Reuters is the world's leading provider of trusted news, insight and analysis. Founded in 1851, it brings together world-class journalism, industry expertise and cutting-edge technology to enable people to make better decisions. Reuters is committed to the Trust Principles of independence, integrity and freedom from bias. It delivers unmatched coverage to the world's news and media organizations and professionals in over 16 languages. Reaching billions of people worldwide every day, Reuters is the essential source of business and world news, delivering with unparalleled speed, reliability and accuracy.

#LI-LM1

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

As required by the New York City Human Rights Law (NYCHRL) for New York City based roles, the base compensation range for this position is $78,400 - $145,600. This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.