Job Description
Team: Support
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager, Strategic in United States.
This role is focused on driving long-term value and success for some of the organization’s largest and most strategic customers, including franchise systems and multi-location enterprise clients. You will act as a trusted advisor, ensuring strong product adoption, customer satisfaction, and ongoing engagement across complex accounts. Working in a fast-paced, customer-centric environment, you will collaborate closely with internal teams and external stakeholders to optimize workflows and improve business outcomes. This position blends relationship management, data-driven insights, and product expertise to deliver measurable impact. You will also serve as a key escalation point and advocate for customer needs internally. The role requires someone adaptable, proactive, and comfortable managing multiple priorities in a dynamic SaaS environment.
Accountabilities:
- Develop and maintain strong, long-term relationships with executive and operational stakeholders across strategic accounts.
- Drive product adoption and customer success by coaching users on best practices, workflows, and platform capabilities.
- Analyze customer engagement data and KPIs to identify trends, risks, and opportunities for growth and retention.
- Lead regular business reviews, presenting insights and recommendations to reinforce product value and ROI.
- Collaborate with product and internal teams to manage feedback, enhancement requests, and process improvements.
- Serve as an escalation point for critical customer issues, ensuring timely resolution and customer satisfaction.
- Identify opportunities to improve customer experience, onboarding, and ongoing engagement processes.
- 5+ years of experience in customer success, account management, consulting, or project management in a SaaS or technology environment.
- Proven ability to manage multiple high-value accounts and complex stakeholder relationships.
- Strong analytical skills with experience using data to drive decisions and improve customer outcomes.
- Excellent communication and presentation skills, with the ability to translate technical concepts into business value.
- Demonstrated ability to learn and navigate complex software platforms quickly.
- Strong organizational skills with high attention to detail and the ability to manage competing priorities.
- Proactive, problem-solving mindset with the ability to anticipate risks and address challenges independently.
- Experience in fast-paced, entrepreneurial environments is highly valued.
- Competitive base salary with performance-based commission eligibility.
- Comprehensive health coverage including medical, dental, and vision (with high employer contribution).
- Equity participation as part of the total compensation package.
- Flexible time off and autonomy-focused work culture.
- 401(k) retirement plan with employer match.
- Parental leave and family support programs, including fertility, adoption, and maternity resources.
- Wellness and mental health support, including telehealth services.
- Professional development programs, onboarding, and leadership training opportunities.
- Additional perks such as financial planning tools, pet insurance, and employee assistance programs.
Requirements:
Benefits:
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Date Posted
05/07/2026
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