Customer Success Manager - Berlin (m/f/d)

Your Role 

Are you a customer-centric professional who enjoys challenges, thrives in dynamic environments, and is passionate about IoT and new technologies? Join our ambitious Customer Success Management team and play a crucial role in driving customer satisfaction, retention, and revenue growth at emnify! 

As a Customer Success Manager, you will own and manage relationships with mid-market accounts, ensuring customers derive maximum value from our IoT solutions. This role requires a blend of technical curiosity, strong interpersonal skills, and the ability to align our offerings with customer needs to deliver measurable results. 

Your Impact 

• Upselling and cross-selling: Identify and execute opportunities for account expansion by aligning customer needs with business goals. 

• Renewal management: Drive end-to-end renewals, ensuring timely communication, addressing challenges, and securing ongoing customer partnerships. 

• Customer relationship building: Develop trusted relationships with key stakeholders to enhance satisfaction and loyalty. 

• Proactive account monitoring: Analyze customer usage data to identify opportunities and mitigate risks proactively. 

• Cross-functional collaboration: Work closely with Sales, Marketing, and Product teams to share customer insights and refine our offerings. 

Your Skills 

• Experience in IoT, telco, network infrastructure, cloud infrastructure, or embedded systems, within Customer Success, Account Management, Support, or Consulting roles. 

• Strong understanding of networking topics (e.g., IP addresses, VPN) and enthusiasm for IoT, M2M, and Telecom solutions. 

• Proven success in upselling, cross-selling, and renewal management, with a commercial, problem-solving approach and customer-focused mindset. 

• High ownership and proactivity with a solution-oriented mentality in fast-paced environments. 

• Exceptional communication skills in English (both written and verbal) to effectively guide and support our customers.