Job Description
Who We Are
Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. The Motive Automated Operations Platform combines IoT hardware with AI-powered applications to automate vehicle and equipment tracking, driver safety, compliance, maintenance, spend management, and more. Motive serves more than 120,000 businesses, across a wide range of industries including trucking and logistics, construction, oil and gas, food and beverage, field service, agriculture, passenger transit, and delivery.
Motive is proud to be a Forbes Cloud 100 company and a 2020 Career-Launching Company by Wealthfront.
About the Role:
As a Customer Success Manager, Commercial, you will report to the Manager, Customer Success Commercial and be the face of Motive to our customers. The CSM ensures that the customer achieves the agreed on value as promised during the sale. You are accountable to the customer through their entire lifecycle. You will collaborate with the Onboarding Project Manager through the rollout, and steer qualified leads to expand Motive’s revenue.
What You’ll Do:
- Own onboarding, adoption, training and development of best practices
- Maintain high levels of customer satisfaction and nurture client health
- Assist in troubleshooting and solving Tier 2 product support issues
- Handle large volume of email, chat, and phone conversations
- Own a book of business within existing customers for expansion and renewals
- Work with sales team to ensure a seamless handoff
What We’re Looking For:
- 2+ years prior experience in a customer facing role
- Logistics experience a big plus
- 1+ years prior experience as a CSM or equivalent (owning a renewal target)
- Sales experience a plus
- Ability to build and maintain relationships with clients and their key personnel
- Receptive to feedback, willingness to learn and embrace continuous improvement
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
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Date Posted
09/02/2022
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