Customer Success Manager (CSM)

Cyient is a global engineering and technology solutions company. As a Design, Build, and Maintain partner for leading organizations worldwide, we take solution ownership across the value chain to help clients focus on their core, innovate, and stay ahead of the curve. We leverage digital technologies, advanced analytics capabilities, and our domain knowledge and technical expertise, to solve complex business problems.

With over 15,000 employees globally, we partner with clients to operate as part of their extended team in ways that best suit their organization's culture and requirements. Our industry focus includes aerospace and defence, healthcare, telecommunications, rail transportation, semiconductor, geospatial, industrial, and energy.

Job Description

We are looking for a Customer Success Manager (CSM) to join our Go-To-Market (GTM) vertical under Aerospace Manufacturing Engineering (ME)/Aftermarket (AFTM). This Individual will be responsible for the customer interface between the delivery and operations as a primary job function (Accountable for OTD, FTA, customer satisfaction, and organic growth of the manufacturing/Aftermarket discipline)

The job function is to architecture to the customer needs with delivery, sales, and technology organization to drive value proposition and Cyient objectives under GTM

GTM Objectives (Vertical Includes Sales and Customer Success Partner/Manager)

• Drive strong topline growth across traditional as well as a strategic initiative
• Establish Cyient as the go-to consultative and tech solution partner for conceiving designing and transforming business processes
• Focus on large deals and build pipeline based on emerging trends
• Drive industry-specific solutions and services for the customers

CSM position will orchestrates the delivery function of the account in Manufacturing Engineering (ME) /Aftermarket services along with customer relationship to drive the account revenue for sustenance and grow organically.

This position will deliver digital solutions within our ME, AFTM & enterprise platform as it relates to supporting our manufacturing discipline, engine centers, MRO of the customer. Specific focus includes process planning and manufacturing execution, as well as integration to Pratt and Whitney's SAP ERP and PLM.

Current strategic activities include supporting the roadmap for ME deploying next-gen solutions, leading Quality Assurance solutions, new site implementations with connected factory concepts, and integrating with new technologies for IoT, Industry 4.0, Reliability, customer experience and Data lake

US Person (GC/US Citizenship) required

The position is based at the customer location and up to 30% domestic/international travel may be required.

Due to customer and delivery team locations in different time zones, customer/team meetings can occur outside normal business work hours.

Skills & Experience
Business Relationships, Business Strategies, Customer Experience (CX), Customer Success, Product Knowledge, Sales Process, Strategic Objectives

Cyient is an Equal Opportunity Employer.

Cyient recruits, employs, trains, compensates, and promotes regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, and other protected status as required by applicable law. We are proud to be a diverse and inclusive company where our people can focus their whole self on solving problems that matter.