Customer Success Manager (Remote)

Jobgether · Virginia

Company

Jobgether

Location

Virginia

Type

Full Time

Job Description

Team: General

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager - REMOTE. In this role, you will own the Customer Lifecycle for a set of Strategic accounts, starting from onboarding and implementation, and extending to adoption and renewals. Your ability to cultivate strong relationships and act as a trusted advisor will be crucial. Collaborating closely with the Sales Team, you'll help fulfill customer objectives and ensure that clients gain maximum business value from our services.

Accountabilities

  • Monitor the customer life cycle to ensure mutual success for the customer and the company.
  • Demonstrate technical aptitude to address customer inquiries directly or assign to appropriate resources.
  • Successfully onboard customers and drive full adoption and utilization of services.
  • Utilize tools to measure customer experience and take timely actions.
  • Build lasting relationships with customers to help them realize their definition of success.
  • Collaborate with Sales Team members to ensure effective execution of customer success plans.
  • Facilitate business review meetings, training, webinars, and strategic interactions.
  • Requirements

  • Significant experience working with customer success platforms like Gainsight & Salesforce.
  • Experience in implementing new processes in customer success.
  • Background in workforce development, skills-based learning, or EdTech.
  • Bachelor's Degree in Sales or equivalent professional experience.
  • 3-5 years of experience in customer success or related fields.
  • Ability to operate in a fast-paced sales environment.
  • Exceptional communication and relationship-building skills.
  • Basic technical knowledge related to development and IT solutions.
  • Benefits

  • Collaborative blended work environment that encourages flexibility.
  • Mission-driven culture focused on impactful tech upskilling.
  • Inclusive culture that values contribution and personal growth.
  • Opportunities for learning and professional development.
  • Competitive salary, bonus eligibility, and comprehensive medical coverage.
  • Unlimited PTO and wellness reimbursement.
  • Apply Now

    Date Posted

    04/16/2026

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