Customer Success Manager

About Intellistack

At Intellistack we're committed to revolutionizing the way organizations collect information automate workflows and create seamless digital experiences.

Founded with the belief that work should be simplified Intellistack has grown into a leading provider of powerful no-code productivity solutions that help teams do more with less. Across thousands of organizations worldwide our tools and platform empower users to quickly build custom forms automate document generation capture eSignatures and streamline data-driven processes—all without needing to write a single line of code.

With intuitive solutions that put power in the hands of everyday users we make it easier to build automate and optimize processes at scale.

Who We Are
At Intellistack we don’t do status quo. We move fast think deep and build what’s next—powered by people supercharged by AI.

We’re a team of builders: curious driven and relentless about solving the real problem. Around here feedback is fuel clarity wins and change is the default setting. If you’re hungry to grow and ready to leave a dent you’ll fit right in.

What You'll Do

• Oversee onboarding and ensure successful implementation for new accounts.

• Guide existing accounts to maximize value and efficiency with Intellistack’s platform.

• Monitor account health proactively identifying risk and opportunity.

• Develop success plans and business reviews that align with customer goals.

• Build consultative relationships with executive sponsors and stakeholders.

• Drive adoption license utilization and identify expansion opportunities.

• Act as a customer advocate internally across Product Sales Engineering and more.

• Lead strategic check-ins and Adoption Reviews to drive customer alignment.

• Educate customers on available resources like training certifications and webinars.

• Partner with Sales to support retention and contract cycles.

• Manage renewals in accounts that are assigned.

• Maintain accurate data on all interactions using Salesforce and other tools.

• Meet account performance objectives including churn reduction and upsell targets.

What You'll Bring

• 2+ years of experience as a Customer Success Manager in a SaaS environment.

• Strong knowledge of SaaS platforms and digital ecosystems.

• Background in Product Management Consulting Data/Financial Analysis preferred.

• Exceptional communication presentation and relationship-building skills.

• High attention to detail organization and follow-through.

• Comfort with cross-functional collaboration and strategic thinking.

• Willingness to travel periodically as needed.

Salary Range: $80000 -$90000 base salary + Bonus. Actual compensation may vary based on skills experience and location.

Intellistack is an equal opportunity employer passionately committed to equitable hiring and boldly dedicated to diversity in our work and teams. We do not discriminate in employment opportunities or practices based on actual or perceived race color religion national origin sex (including pregnancy childbirth or related conditions) age marital status sexual orientation gender identity or expression veteran status uniformed service member status disability or any other characteristic protected by law.

We strongly encourage individuals from all backgrounds — especially women people of color (including bilingual and bicultural individuals) LGBTQ+ persons and people with disabilities — to apply. Even if you don’t meet every single requirement you might be the right candidate for this or other roles.

What We Do

Intellistack is a secure workplace productivity platform built to produce ingenious solutions to the everyday work that slow organizations down. From eliminating paper forms to breaking digital silos Intellistack empowers anyone to quickly and easily build custom forms create documents and collect eSignatures—all without any specialized skills or coding. Launched in 2006 Intellistack is trusted by more than 25000 organizations worldwide including Cleveland Clinic NHL Netflix Twitter and Butler University to digitize information automate workflows and transform processes. Since its founding Intellistack has focused on fostering a strong remote-first company culture. The company was named to Inc.’s 2020 Best Workplaces 2019 Indiana Breakout Tech Culture Awards Winner (Top-Rated Workplace) Indiana Chamber of Commerce’s 2019 Best Places to Work (for the fourth consecutive year) Built in Colorado's 2019 Best Places to Work in Colorado and 2017 TechPoint Mira Awards Finalist (Company Culture of the Year). The company has also experienced tremendous growth recognized numerous years on the Inc. 5000 List and the Indianapolis Business Journal (IBJ) Fast 25 and Colorado Springs Chamber & EDC 2018 Industry Awards (New Business of the Year).

Why Work With Us

Intellistack stands out for our powerful no-code platform and values-driven culture. We help teams simplify work and drive real impact across crucial industries. You'll join a collaborative inclusive environment that supports growth innovation and purpose. Working here means making a difference and having your voice heard.

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