Customer Success Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Success Manager in Brazil.

This role sits at the heart of the customer experience, focusing on building strong, trusted relationships with a diverse portfolio of clients across the Americas. You will ensure customers successfully adopt and maximize value from a global SaaS platform designed to simplify international hiring, payroll, and workforce management. Operating in a fully remote, fast-paced, and collaborative environment, you will act as a strategic partner to your accounts, driving engagement, retention, and long-term satisfaction. The position requires a proactive mindset, strong communication skills, and the ability to navigate complex customer needs across multiple stakeholders. You will work closely with cross-functional teams including Product, Sales, Support, and Finance to resolve issues and improve the customer journey. This is a high-impact role where your insights and actions directly influence customer success and business growth.

• Manage and grow relationships with a portfolio of customers, ensuring strong engagement, satisfaction, and long-term retention across the customer lifecycle.
• Monitor customer health, proactively address risks, and resolve issues or escalations in collaboration with internal teams.
• Lead onboarding, product demos, enablement sessions, and success planning to drive product adoption and value realization.
• Act as the main point of contact for internal stakeholders, coordinating requests from Sales, Support, Product, and other teams.
• Collaborate on churn prevention strategies, including working with Sales and Finance teams on retention and payment-related matters.
• Use data-driven insights to identify customer needs, surface trends, and advocate for improvements in products and processes.

Requirements:

• Minimum 2 years of experience in Customer Success, Account Management, or quota-carrying roles within SaaS or technology environments.
• Proven ability to manage multiple customer relationships while maintaining high levels of satisfaction and retention.
• Strong communication and interpersonal skills, with the ability to build trust and influence stakeholders at all levels.
• Analytical mindset with experience using data to identify risks, opportunities, and customer behavior trends.
• Comfortable working cross-functionally in fast-paced, distributed environments with shifting priorities.
• Strong organizational skills, attention to detail, and a proactive, problem-solving attitude.
• Fluency in English, both written and verbal, is required.
• Experience with tools such as Zendesk, Asana, Notion, or Slack is a plus.

Benefits:

• Fully remote work model with the flexibility to work from anywhere within the supported region.
• Generous paid time off, including up to 40 days annually depending on location.
• Flexible parental leave with extended job protection.
• Monthly wellbeing allowance to support physical and mental health.
• Home office stipend for equipment and workspace setup.
• Access to mental health and wellness support services.
• Opportunities for learning, development, and professional growth.
• Inclusive, global, and diverse work environment with a strong remote-first culture.