Customer Success Manager-Lifecycle

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Manager - Lifecycle based in United States.

This is an exciting opportunity for a customer-focused professional to drive the successful adoption of enterprise technology solutions and maximize long-term client value. In this strategic role, you will serve as a trusted advisor, helping customers achieve their business objectives through tailored adoption plans, proactive engagement, and ongoing success management. Working closely with cross-functional teams and key customer stakeholders, you will remove adoption barriers, identify growth opportunities, and deliver measurable business outcomes. The position offers a collaborative, fast-paced environment where relationship building, strategic thinking, and continuous improvement are highly valued. If you're passionate about customer success and technology, this role provides an excellent opportunity to make a lasting impact.

• Own the complete customer adoption lifecycle, ensuring clients successfully implement and maximize the value of their enterprise software solutions.
• Build strong relationships with customer sponsors, executive stakeholders, super users, and internal teams to drive engagement and long-term success.
• Facilitate adoption workshops to understand customer goals, business priorities, use cases, and desired outcomes while developing customized success plans.
• Monitor customer success metrics, provide actionable insights, and demonstrate measurable business value through regular reporting and Quarterly Success Reviews.
• Identify adoption challenges, create mitigation strategies, and coordinate communication plans that accelerate product adoption and time-to-value.
• Collaborate with project management, service delivery, managed services, and account teams to deliver an exceptional customer experience and continuously improve service delivery.
• Partner with sales teams to identify cross-sell and expansion opportunities while maintaining trusted advisor relationships throughout the customer lifecycle.

Requirements

• 5+ years of experience in a consultative, customer-facing role such as Customer Success, Account Management, Professional Services, or Consulting.
• Experience within the technology industry, with familiarity with enterprise software or Cisco solutions considered a strong advantage.
• Strong customer success mindset with the ability to understand business objectives and translate them into measurable outcomes.
• Proven ability to build relationships with executive stakeholders and collaborate effectively across cross-functional teams.
• Excellent communication, presentation, facilitation, and conflict resolution skills.
• Strong analytical thinking, organizational abilities, and attention to detail.
• Self-motivated, adaptable, and comfortable managing multiple priorities in a fast-paced environment.
• Bachelor's degree or equivalent professional experience preferred.
• Ability to quickly learn new technologies, systems, and customer environments.

Benefits

• Competitive annual base salary ranging from $105,000 to $140,000, based on experience and qualifications.
• Additional incentive and variable compensation opportunities.
• 401(k) plan with 35% employer match on employee contributions up to 10%.
• Comprehensive medical, dental, and vision coverage with multiple healthcare plan options.
• Health Savings Account (HSA) with employer contributions and Flexible Spending Accounts (FSA).
• Employer-paid life insurance and short-term disability coverage, with additional long-term disability options.
• Paid parental leave.
• Employee Assistance Program (EAP).
• Wellness programs, telehealth services, fertility benefits, and pet telehealth support.
• Paid volunteer time, 10 company holidays, and additional seasonal time-off programs.
• Legal, identity theft, accident, critical illness, hospital indemnity, and travel assistance benefits.
• Daily pay option through On-Demand Pay.