Customer Success Representative

WHO WE ARE  

Zeta Global (NYSE: ZETA) is the Data-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. 

What kind of business problems will you be working on?

DISQUS (a Zeta Global subsidiary) the leading engagement and community platform that is trusted by million publishers around the world. The DISQUS platform has powered the largest and fastest growing publishers to moderate their comments and generate new revenue.

Disqus enables comment communities and fosters dynamic discussion about pretty much everything. You’ll be working with the publisher and commenter communities. You will use a combination of technology, process, and terms of service to ensure high NPS from both commenters and publishers. 

THE ROLE

This will be a Customer Support role, with a focus on reviewing sites new to the network. This will consist of assisting publishers with installation and subscription questions, as well as monitoring network content to ensure that our quality standards and Terms of Service are met.  Our support team is tasked with supporting our publishers and commenters. What this means for the support team is that they must possess operational knowledge across our full product suite.

Responsibilities

• Review new sites on the network for Ads Qualification/Ads Safety
• Contribute to Customer Support and answer customers’ questions across a variety of platforms, including inbound Support requests as well as Social Media questions and comments.
• Complete users’ data access and data deletion requests
• Maintain External and Internal product and process documentation
• Work closely with key partners in the policy and privacy spaces, as well as our Data Analytics team to help identify and address relevant issues on the Disqus platform
• Escalate issues or concerns as appropriate

Skills and Experience:

We are looking for people who have: 

• 3+ years' experience in online advertising within Account Management, Client Services, Project Management or similar function
• Demonstrated ability to develop and nurture relationships and work effectively at all levels of the decision process
• Ability to manage multiple projects in an accelerated environment, while maintaining careful attention to detail and strong organizational skills
• Outstanding written and verbal communication skills, with the ability to independently think strategically and problem solve
• Any experience with Customer Support or Trust & Safety functions

COMPENSATION RANGE 

The compensation range for this role is $50,000.00 - $65,000.00, depending on location and experience.  

PEOPLE & CULTURE AT ZETA 

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression. 

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/ 

ZETA IN THE NEWS! 

https://zetaglobal.com/press/?cat=press-releases 

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