Customer Success Specialist

Our mission at AudioEye is to eradicate every barrier to digital access because we believe equal access to digital content is the right of every individual and the responsibility of every entity.

AudioEye is a team of passionate professionals dedicated to our ambitious goal of accessibility for all. Our mission guides us through every challenge and keeps our focus on our purpose – changing the way the world uses the internet forever.

How you’ll Contribute:

• Assist Account Managers with maintaining or increasing renewal rates 
• Expand revenue opportunities by communicating cross-sell and up-sell opportunities to Account Executives and Account Managers
• Influence future customer lifetime value through higher product adoption
• Meet or exceed department goals for NPS scores with all customers 
• Communicate with other departments on ways to enhance speed, quality, efficiency and output of all clients related task and deliverables
• Onboard new clients owning kick-off calls
• Provide maintenance and monitoring to exceed customer expectations
• Respond to Customer Success Zendesk tickets
• Live demonstrations and public speaking for product demonstrations
• Monitor customer/concerns, follow up on outstanding deliverables
• Proactively engage and reach out as their “single point of contact”
• Utilize Salesforce and Jira to ensure activities and opportunities are well documented

Who you are:

• Bachelor’s Degree or equivalent experience
• 2 years plus experience in a customer facing role
• Mac proficiency, G-Suite, SFDC, Zendesk
• Strong communication, presentation, and education skills
• Comfortability with software
• Ability to function in a self-directed environment
• Detail Oriented – you must be able to notice small details and fit them within the larger picture
• Excellent communicator with exceptional listening, speaking, and writing skills
• Passion for identifying and solving problems
• Ability to manage influence through persuasion, negotiation, and consensus building
• Combined background of business and technical knowledge
• Strong empathy for customers and passion for revenue and growth
• Analytical and process-oriented mindset
• Demonstrated desire for continuous learning and improvement
• Experience with a variety of web/mobile sites, such as eCommerce, brochure, portal, etc.
• Experience working in fast paced start-up environments 
• Ability to balance multiple priorities with acute attention to detail

Our Values:

• Impact at Scale
• Take Risks, Measure, Improve
• Be an Owner
• Trust Through Transparency
• Be Respectful

Benefits and Perks:

• Work with a talented but humble team
• Competitive compensation and equity
• Weekly paid family meal
• 401k, medical, dental, and vision insurance
• Flexible and Generous PTO Policy: If you feel you need a break to recharge, we encourage you to take it!
• 16 company-paid holidays including Juneteenth, MLK Day and a 1-week company-wide shutdown
• To support remote work conditions, AudioEye provides each employee a one-time stipend of $300 

Salary: $60,000 - $65,000

Equal Opportunity Employer: We embrace equal employment opportunity.

AudioEye is committed to a policy of equal employment opportunity for all applicants and employees. It is our policy that employees will not be subjected to unlawful discrimination on the basis of race, color, religion, sex, age, national origin or ancestry, physical or mental disability, veteran or military status, marital status, sexual orientation, political ideology and any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including but not limited to: recruitment, hiring, transfers, promotions, training, discipline, termination, compensation and benefits, performance appraisals, education, and social and recreational programs.