Customer Support Lead

Customer Support Lead – Remote – Ireland – German Speaking

We are hiring at ValPay for a Customer Support Lead to join our rapidly growing payment solutions platform ValPay in Ireland, where you will provide our clients with an exceptional customer experience!

We are looking for a Customer Support Lead to join our payment business. As a Customer Support Lead, you will work remotely to provide exceptional customer service to our clients, ensuring their needs are met and their questions are answered promptly and professionally. You’ll join a team that delivers a best-in-class, customer-centric support experience. The Customer Support Lead plays a key role in developing this ethos by driving customer satisfaction and quick resolution times.

This is a remote position with flexible hours. We offer a competitive salary, benefits, and opportunities for growth within the company. If you are a motivated self-starter with the skills and experience we seek, please submit your resume and cover letter for consideration.

Here is a little window into our company: ValPay is a leading payment processing company seeking an Implementation Coordinator to join our dynamic team. If you thrive in a fast-paced environment, enjoy working with deadlines, and are motivated to deliver exceptional results, this opportunity is for you. As an Implementation Coordinator, you will play a crucial role in ensuring seamless client onboarding, resolving issues, and driving successful implementations.

The successful candidate will be based anywhere in Ireland working in a remote work model!

What your day will look like:

• Respond to customer inquiries and provide support via email, phone, and chat
• Troubleshoot technical issues with payment processing and work collaboratively with technical teams to resolve them
• Guide clients through the use of our payment processing solutions, ensuring that they are able to use our systems effectively and efficiently
• Escalate customer issues to management when necessary
• Keep accurate records of customer interactions and transactions
• Follow up on client requests promptly to ensure an exceptional customer experience

About You:

• Excellent communication and interpersonal skills in English, both verbal and written is essential
• Fluent in German, both verbal and written, is essential
• Gritty, autonomous, self-motivated, and hard worker who thrives in a fast-paced environment
• Ability to provide exceptional customer service and experience with a friendly and professional demeanor
• Beginner-level technical knowledge and proficiency with computer systems and software
• Understanding of the basics of payment processing, including knowledge of payment gateways, credit card processing, and e-commerce
• Ability to troubleshoot technical issues and work collaboratively with technical teams to resolve them
• Exceptional problem-solving skills with a proactive mindset
• Flexibility and adaptability to navigate through changing priorities
• Detail-oriented with strong organizational skills
• Ability to work independently and manage multiple tasks simultaneously in a fast-paced, always-evolving environment
• Must be legally authorized to work in Ireland is essential

For further information about ValPay, you can visit our websites at: www.valpay.com

We thank all applicants for their interest; however, only those candidates selected for an interview will be contacted.