Job Description
Customer Support Operations Intern (Summer 2026)
Location: Cary NC (Onsite/Hybrid – 3 days/week onsite)
Duration: June 1 2026 – August 7 2026 (10 weeks)
Compensation: Hourly paid internship
Role Overview
Nasuni is seeking a Customer Support Operations Intern to join our Customer Experience (CX) team for Summer 2026. This internship provides hands-on exposure to technical support operations within a fast-paced SaaS environment supporting enterprise customers and internal teams.
The intern will contribute to real-time support workflows assist with case triage improve documentation and help identify opportunities to increase efficiency through process improvements and emerging AI-enabled workflows.
This role is ideal for a rising senior undergraduate student or first-year master’s student who is interested in customer support SaaS operations or technical services and is eager to develop practical skills in customer communication troubleshooting and operational excellence.
Key Responsibilities
- Assist in triaging incoming customer support cases and routing them to appropriate teams
- Support ticket queue management to help ensure timely responses and resolutions
- Perform initial troubleshooting and gather relevant diagnostic data for reported issues
- Maintain and improve internal and customer-facing documentation (knowledge base FAQs runbooks)
- Monitor support channels and escalate high-priority or time-sensitive issues
- Participate in case reviews and team meetings to learn support best practices
- Analyze support trends and contribute to process improvement recommendations
- Assist with customer follow-ups to ensure issue resolution and satisfaction
- Support the team in identifying opportunities to leverage AI tools for documentation summarization and workflow efficiency
Required Qualifications
- Currently enrolled as a rising senior (undergraduate) or first-year master’s student
- Must be based in or able to commute to Cary NC for the duration of the internship
- Available for the full 10-week program (June 1 – August 7 2026)
- Strong written and verbal communication skills
- Highly organized with strong attention to detail
- Ability to manage multiple tasks and prioritize effectively
- Comfortable working in a collaborative team-oriented environment
- Interest in customer support SaaS or technical operations
Additional Qualifications
- Familiarity with operating systems (Linux macOS or Windows)
- Exposure to help desk or ticketing systems (e.g. Salesforce Jira)
- Basic troubleshooting or technical problem-solving experience
- Experience working with documentation or knowledge bases
- Exposure to AI tools (e.g. ChatGPT Claude) for summarization analysis or workflow support
Learning Outcomes
- Develop strong customer communication and problem-solving skills
- Gain hands-on experience with SaaS support workflows and tools
- Understand key support metrics (CSAT response time resolution time)
- Learn documentation and knowledge management best practices
- Build foundational experience in technical support operations
- Gain exposure to how AI can enhance support efficiency and customer experience
About Nasuni
Nasuni is the unstructured data foundation for enterprise teams—and the AI that supports them. We manage protect and activate the world’s unstructured data so organizations can work smarter spend wisely and create safely without limits. Our AI-ready platform helps enterprises modernize file infrastructure—supporting secure collaboration resilience and intelligent automation across global environments.
Why Work at Nasuni (Cary NC)
Nasuni’s Cary office is a key hub for customer experience and support excellence where teams work closely together to deliver high-quality outcomes for enterprise customers. In this role you’ll collaborate with experienced support and engineering professionals gaining hands-on exposure to real-world SaaS operations in a fast-paced team-oriented environment.
As a summer intern you’ll benefit from structured mentorship meaningful project work and cross-functional collaboration. You’ll build practical skills in customer support technical troubleshooting and operational workflows—while contributing to a platform that powers enterprise data environments globally.
This privacy notice relates to information collected (whether online or offline) by Nasuni Corporation and our corporate affiliates (collectively “Nasuni”) from or about you in your capacity as a Nasuni employee independent contractor/service provider or as an applicant for an employment or contractor relationship with Nasuni.
Top Skills
What the Team is Saying
What We Do
Nasuni is a leading unstructured data platform for enterprises where file data is mission-critical for both people and AI. We power the operational file layer where work happens — helping organizations manage protect and activate data so teams can work smarter reduce costs and operate securely without limits. Built on a patented architecture that fuses cloud object storage with enterprise file services — including permissions versioning and a global namespace — Nasuni delivers high-performance file access global data availability and a scalable governed AI-ready single source of truth across every major cloud. Trusted by more than 1300 enterprises globally Nasuni helps organizations modernize file infrastructure strengthen data security and support AI-driven operations. Learn more at www.nasuni.com.
Why Work With Us
We’re scaling up our people our products and our ecosystem. We’re not just building better technology. Nasuni is successful because we focus on taking care of our employees nurturing talent ensuring quality for our customers maintaining a healthy balance sheet and yes always improving our technology.
Gallery
Nasuni Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Our hybrid and remote work policy allows our team to source top talent and let them decide how and where they work best.
Similar Jobs
Nasuni
Director Of Sales
Explore More
Date Posted
04/22/2026
Views
0