Customer Support Specialist

As a Customer Support Specialist at Seamless.AI, you will manage tier 1 related cases from our clients via phone and email.

Our platform provides sales and marketing professionals with real-time contact data using our search engine app, browser extension, and AI validation and verification. The Customer Support Specialist will need to quickly develop subject matter expertise in our product and services in order to help our customers get the best possible lead data and ensure their future success!

• Work 100% remotely to assist our customers and effectively resolve issues through email and phone
• Provide positive support & guidance to marketers, salespeople, and service professionals across our customer base that use our platform
• Communicate thoughtful, customized solutions that help customers move forward and grow their business
• Show composure, resilience, and flexibility when working with clients on a daily basis
• Develop a solid knowledge of Seamless.AI to assist clients with Tier 1 related issues
• Assist customers with the documentation needed to transfer ownership or add billing authorized administrators to their organization
• Collaborate with Customer Success team to ensure clients are being provided a well rounded experience and are able to utilize all resources available to them

• Are passionate about the customer experience and have previous experience assisting customers via email or phone
• Can autonomously troubleshoot and triage client issues ultimately take full ownership to provide a full resolution to the customer or assist in transferring their case to our Tier 2 team or other departments as necessary
• Have excellent verbal and written communication skills

• 0-1+ Years of customer support experience required