Customer Support Specialist

About the role:

8am is looking for a professional and highly motivated problem solver to join our Customer Support Team.  As a Customer Support Specialist Payments you will be responsible for ensuring every 8am customer receives consistent and reliable service and support though every interaction.  Our ideal candidate has excellent interpersonal skills and is analytically minded self-starting detail oriented and skilled at solving problems and explaining complex issues. 

About us:

Founded in 2005 8am™ (formerly AffiniPay) is the professional business platform built to help legal accounting and other client-focused professionals run stronger more profitable businesses. Today more than 250000 professionals across the U.S. trust 8am to help them work smarter serve clients better and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row and as a result our teams continue to grow as well!

What you'll do:

• Answer inbound customer support calls and provide necessary product troubleshooting and support
• Timely response to incoming customer support inquiries via email phone and support ticketing system
• Ensure customers receive consistent and reliable service and support during every interaction 
• Stay informed and knowledgeable regarding new product releases
• Document found issues and steps to reproduce
• Investigate issues reported by customers
• Educate our customers on how to use Mycase/LawPay/CPACharge products
• Other duties as assigned

About you:

• Bachelor’s degree
• 2+ years experience in a customer support role
• Must have excellent interpersonal and professional communication skills; both written and verbal.  Must be friendly clear and strong speakers.
• Maintain a high level of professionalism integrity and ethics
• Excellent time management and people skills
• Works well in a team setting
• Must be able to react positively to difficult situations
• Knowledge of Windows PowerPoint Word Excel or similar programs required
• Must be able to answer inbound support calls daily
• Demonstrated experience leveraging AI tools and technologies to improve workflows enhance decision-making or drive innovation.

Additional Information
The pay range for this position is between $20 - $27 per hour. 8am is committed to offering competitive fair and commensurate compensation and has provided an estimated pay range for this role. Actual compensation may vary based on job-related knowledge skills experience and education.  This position is non-exempt and eligible for overtime.

Why 8am 

At 8am our culture is shaped by the people who bring it to life every day. Together we build a company rooted in continuous learning genuine community holistic wellness and meaningful engagement—values that empower us as individuals and unite us as a team. Our culture is grounded in our core values: Work Smart Win Fast; Outshine Ordinary and We Find a Way. These values drive how we serve our customers and work with each other in a collaborative inspiring and empowering environment every day.

Here’s how we support our 8Team:

• Health Insurance Coverage: We offer our 8Team a variety of medical dental and vision plans designed to fit your needs including a 100% company-paid HDHP plan for employees.
• Financial perks: We offer a competitive compensation and benefits package including annual bonuses equity options and 401(k) or RRSP if in Canada with a company match for all team members.
• Time for what matters: Flexible Time Off paid holidays and a parental leave program for our new parents.
• Wellness: Wellness stipends mental health support and one-on-one nutrition coaching.
• Learning and Development: Continuous learning through 8am.edu leadership programs professional development funds and individually focused talent development.
• Giving back to the communities around us: Participate in our charitable matching gift program paid time off for volunteer service and company-sponsored volunteer events (both local and virtually).
• Engagement: Virtual and in-person team-building events quarterly award recognition through our Rise & Shine Award of Excellence Program and our peer-to-peer appreciation platform.

At 8am we don’t just offer benefits—we create an environment where people can thrive grow and make a real impact every day.

Diversity equity & inclusion at 8am

At 8am we recognize that innovation occurs with a strong team of people who are diverse in background personality talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture. We are committed to creating a welcoming and transparent environment for all that embraces those differences through education equal access to opportunities and information inclusionary programs and community outreach. 

Security advisory

Our hiring teams at 8am are dedicated to recruiting top talent that share our passion for serving the professional services industry through innovative financial technology. As such our Talent Acquisition Team only follows legitimate hiring practices. We will always communicate with our candidates using emails with the 8am domain and will never ask for sensitive/personal data during the application process. All interviews take place over phone call Zoom/Google Meet or in person. All offers are communicated verbally by our Talent Acquisition Specialists with a written offer letter as a follow up. 

What We Do

At 8am our vision is to power a world where professionals thrive. We start every day on a mission to empower professionals with the most trusted innovative technology to deliver world-class outcomes for their clients and exceptional financial results for their business. They count on our purpose-built solutions to simplify operations ensure compliance and fuel profitable growth so they can focus on their clients and do more of the work that matters. Founded in 2005 8am™ (formerly AffiniPay) is the professional business platform built to help legal accounting and other client-focused professionals run stronger more profitable businesses. Today more than 250000 professionals across the U.S. trust 8am to help them work smarter serve clients better and unlock their full potential. We have been recognized as one of Inc 5000’s fastest growing companies in the U.S. for 13 years in a row and as a result our teams continue to grow as well!

Why Work With Us

At 8am we recognize that innovation occurs with a strong team of people who are diverse in background personality talent and ideas. Experience comes in many forms and ensuring a diverse and inclusive workplace where we continue to learn from each other is an integral part of our culture.

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