Customer Support Specialist at Jobgether

Customer Support Specialist

Company

Jobgether

Location

Type

Full Time

Job Description

Team: Support

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Customer Support Specialist in the United States.

This role is key to delivering an exceptional customer experience by managing day-to-day inquiries and requests for valuation and data solutions. You will interact directly with clients, providing timely updates, resolving issues, and ensuring orders are processed accurately. The position combines customer service, problem-solving, and operational support, offering opportunities to collaborate across multiple departments. This role is ideal for a detail-oriented professional who enjoys building relationships, improving workflows, and contributing to a high-performing team in a fast-paced environment.

Accountabilities:

Foster and maintain positive customer relationships through daily communication.

Respond promptly to high-priority voice and email requests.

Provide accurate status updates on orders and facilitate timely order completion.

Support customer implementation and resolve returned product issues.

Collaborate with internal departments to ensure customer needs are met and workflows are optimized.

Identify patterns and trends to recommend process improvements that enhance the customer experience.

Requirements:

Excellent verbal and written communication skills.

Proficiency in Microsoft Excel and ability to manipulate large datasets.

Strong work ethic and self-motivated problem-solving skills in a fast-paced environment.

Ability to work both independently and as part of a team during normal and peak workloads.

Prior customer service experience preferred; experience in Quality Assurance or commercial teams is a plus.

Ability to work overtime as needed.

Attention to detail, organizational skills, and a proactive approach to resolving customer issues.

Benefits:

Hourly pay range: $20.00–$28.00, based on location, experience, and qualifications.

Company profit-sharing bonus program, communication stipends, and referral bonuses.

Comprehensive medical, dental, and company-paid vision insurance.

401(k) retirement plan with employer match.

Voluntary life, AD&D, accident, critical illness, and legal insurance options.

Paid time off (PTO) and paid holidays.

Employee assistance and wellness programs, short-term disability coverage, and health savings contributions.

Access to virtual primary care and mental health resources.

Career and skill development resources to support personal and professional growth.

Recognition programs for milestones and long-term contributions.

Similar Jobs

Customer Support Specialist

Company

Location

Type

Job Description

Accountabilities:

Explore More

Date Posted

Views

Similar Jobs

Full Stack Engineer, Support Experience (Greater China Support) - Stripe

Sr Digital Content Specialist - Jobgether

Quality Improvement Specialist - Jobgether

VP, Chief Medicaid Actuary - Jobgether

Vice President, Construction, NA - Jobgether

Strategic Account Director - Jobgether