Customer Support - Tickets (3770)

This exciting gaming project can be a good fit for you!

Do you enjoy multiplayer online role-playing games?

Do you have game ticket support experience?

Do you enjoy information searching and have great attention to detail?

Do you love chatting with fellow gamers?

ModSquad's client is a PC and Mobile game developer. The USA team supports and develops their PC games. Mods on this project will help players with any issues that they encounter concerning gameplay and tech support issues. This will be done via tickets and the client's specific tools.

Project Hours (All Times Pacific):

24/7, 2-4 hour shift increments

Specifically seeking: 

Daily

12 - 4 am

4 - 8 am

12 - 5 pm

Hourly Rate:

To be discussed in the interview phase

Language:

English

Commitment:

10 hours per week (at least four on the weekend)

90 days (as needed)

What We Are Looking For:

• Strong critical reading and thinking skills
• Attention to detail
• Logical deduction skills
• Creativity
• Patience
• Communication skills
• Adaptability for a quick-paced environment
• Ability to research
• Comfortable asking questions
• Gaming experience
• Good understanding of basic technical support

***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!

Please note: A Chromebook is not sufficient for ModSquad projects.

Who is ModSquad?

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world. 

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.