Customer Support -Tickets - LATAM - English (3399)

What We Are Looking For:

• A person with a great personality and team player attitude
• Comes to work ready to go and fully committed to surpassing expectations
• Has a knack for solving problems quickly and efficiently
• Fast learner, quick to adapt to change, understands how to navigate complexities, and is unafraid to speak up and share valuable insights
• Customer-friendly demeanor with a flexible attitude
• Reliable, trustworthy, and dependable
• Experience with high volume customer service
• Experience and fluency in English writing
• Advanced typing skills - minimum 40 wpm
• Experience with web-based research
• Experience working with company escalation policy
• Full access to a work computer that meets minimum requirements
• Access to a high-speed and stable internet connection
• A quiet work environment free from distractions

What’s In It For You:

• The potential to work with some of the coolest clients around the world like the NFL, Vimeo, and Topps! 
• Flexible self-scheduling
• Access to ‘Hot Gigs’ postings exclusive to the Mod Network
• Work from home
• Competitive hourly rate - Discussed during your first interview
• Paid orientation

Workspace Requirements:

• Dedicated laptop or desktop computer with Windows 10 or above (Please note: A Chromebook is not sufficient for ModSquad projects.)
• Willingness to install MSQ security software and 2FA app on phone