Customer Support - Tickets, Monitoring - LATAM (4151)

ModSquad has partnered with a predictive analytics and micro-betting technology platform. Built for sports betting businesses and sports media, this client delivers the tech to fuel live odds for billions of micro-bets across baseball, football, basketball, hockey, golf, and auto racing.

We are looking for passionate and knowledgeable sports fans (MLB, NFL, NBA, etc.) to support this great client.

Project Hours:

Schedule will change depending on sports schedules, with peak hours expected to be nights and weekends.

Hourly Rate:

To be discussed in the interview phase

Commitment:

10 hours per week

90 days (as needed)

What We Are Looking For:

• Passionate and knowledgeable sports fans! (MLB, NFL, NBA, etc.)
• Technically inclined
• Comfortable processing face-paced real-time data
• Strong writing & communication skills
• Strong problem solving skills
• Strong attention to detail
• Ability to maintain a friendly yet professional tone
• Ability & willingness to work as part of a team
• Ability to follow client policies & guidelines while remaining objective
• Reliable & flexible with scheduling is a must
• ZenDesk experience is a bonus!
• Grafana experience is a bonus!
• Excellent English competence

What You'll Do:

• Provide responses, through client’s CRM, to address user issues in a timely manner
• Troubleshoot, resolve and/or escalate bugs and issues based on client guidelines, policies and procedures
• Monitor & compare client tool data output, using client tools & resources, workflows & guidelines, and report on and/or escalate findings

Workspace Requirements

• Mac computer running the latest iOS.
• Willingness to install MSQ security software and 2FA app on your mobile device.
• Access to a webcam or smartphone capable of taking pictures
• Stable broadband internet connection of 25 MBS or greater
• 8 GB RAM or better

***IMPORTANT***: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!

Please note: A Chromebook is not sufficient for ModSquad projects.

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world. 

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

***Pay rates vary by client and are not negotiable. Rates will be disclosed during the interview process.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.