Customer Technical Support Manager -Point of Sale

Job Description

Customer Support Technical Manager - Oracle Food & Beverage - Hospitality POS Level 2

Location: Hybrid in Orlando, FL or Columbia, MD

Note: No visa sponsorship is available for this position

Oracle invites you to apply as a Customer Support Technical Manager in our Oracle Food & Beverage - Hospitality POS Technical Support sector. This role demands the skills to lead high-volume, highly competent support teams and turning them into empathetic and technically competent professionals. Experience in the fast-paced environment of Hotels or Restaurants is a bonus. Your task is to ensure that the technology is running efficiently to meet our customers' needs.

About the Role:

The Customer Support Technical Manager, will oversee a dynamic team of Support professionals with diverse experience ranging from entry to senior-level talent. As a leader at Oracle, you'll leave a mark on both your team members and clients by bringing your skills to the table in mentorship programs, continuous improvement programs, and innovation programs.

This position requires on-site hours in local offices such as Orlando, FL, Columbia, MD in line with Oracle's policy on office re-opening. Help desk hours typically span from 6am-11pm ET, including weekends and holidays, with the possibility of availability outside these hours for emergent situations.

Responsibilities:

• Deliver post-sales support and solutions to Oracle Hospitality customer base
• Serve as an advocate for customer needs
• Ensure high levels of customer satisfaction by measuring group performance against quality and productivity
• Implement and communicate departmental objectives and service levels
• Prepare and present employee performance appraisals on a regular basis
• Act as a company spokesperson to outside customers regarding their needs and inquiries

Requirements:

• 2+ years management experience
• At least 3 years of Customer Relations and tech support experience or relevant experience at Oracle
• Track record of excellent problem-solving and research skills
• Excellent communication skills
• Ability to provide leadership and direction to a professional team
• Experienced in balancing customer, employee, and company objectives

Desired Skills:

• Experience leading teams of customer-facing, technical support professionals
• Experience leading and coaching early-career professionals
• Attention to detail and time management
• Problem-solving and analytical mindset
• Bachelor's degree in IT, Computer Science, MIS, Management or a related area

About Us

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer