CX Business Architect

PTP is a fast-growing system integrator that offers strategic customer experience (CX) solutions to our clients. We are looking for a CX Business Architect to help us design test and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright enthusiastic and committed professionals who strive to be the best at what they do.

Responsibilities

• Provide thought leadership to develop innovative business solutions for our clients

• Identify and pursue longer term initiatives that help maintain and grow accounts

• Prioritize features for major initiatives when planning releases

• Refine features in the backlog to clearly define requirements benefits and priorities

• Optimize delivery processes and methodologies to enhance efficiency and results

• Lead business requirements sessions with client staff

• Contribute as a member of delivery teams for business case development design and testing

• Assist in mapping requirements to designs maintaining traceability through the process

• Support the management of client expectations through day-to-day interactions with clients

• Guide client understanding of proposed solutions and the business value they will bring

• Own and drive the completion of project deliverables

• Develop maintain and grow client relationships

Requirements

• 10+ years of business consulting experience on contact center self service and CX projects

• 5+ years on large-scale IVR projects

• Ability to develop business strategies based on analytical skills and business knowledge

• Experience working in large complex client environments

• Excellent written and oral communication skills

• Excellent presentation skills

Salary is DOE and is extremely competitive. We are a growing company with a solid customer base excellent compensation and benefits and a collaborative yet flexible work environment.