Data Analyst

About Us 

We are a San Francisco based company founded in 2003. Our mission is simple: we help people. We have democratized professional services by connecting customers with verified and vetted Experts who provide reliable answers at any hour and on any budget. JustAnswer members enjoy round-the-clock access to 12,000+ doctors, lawyers, tech support, mechanics, vets, home repair pros, and more. In the last 15 years, we have helped 10 million customers in 196 countries by answering more than 16 million questions. Our investors are Charles Schwab, Crosslink Capital, and Glynn Capital Management.

About the Role 

We are a data driven company with a professional Analytics team and a well-established experimentation culture. You will have an opportunity to work closely with Product Managers and cross-functional teams to find business insights, come up with optimization ideas and conduct experiments to validate them.  

What You’ll Do 

• Work with Product and Analytics leadership to conceive and structure analysis, and deliver highly actionable insights from “deep dives” into specific areas of our business
• Conduct analysis of tremendous amount of internal & external data to find growth & optimization opportunities for the business
• Package and communicate findings and recommendations to a broad audience (including senior leadership)

What We’re Looking for 

• Hands on experience with data
• Business and Analytical mindset
• Proficiency in analysis and business modeling using Excel
• Basic to mid-level proficiency in data extraction using SQL
• Experience with Google Analytics, BigQuery, Google Ads, PowerBI, Python / R would be a plus
• Understanding of statistics and math
• Advanced English level (written/spoken)
• Ability to coordinate multiple tasks, set and negotiate priorities

Why Join the Team 

With 1,000 employees and a Glassdoor rating of 4.5 (Oh yes, check it out here!), we are growing at an amazing pace. Our hiring criteria: Smart. Fun. Get things done. We love what we do and celebrate our success together, best of all, you get to work at a hot company that’s (drum roll, please) profitable!  

Our JustAnswer Promise 

We strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way. 

Data driven: Data decides, not egos 

Courageous: We take risks and challenge the status quo 

Innovative: We 're constantly learning, creating, and adapting 

Lean: We focus on customers, using lean testing to learn how to serve them best 

Humble: Past success is not a guarantee of future success 

If these things matter to you, come join the team here at JustAnswer! 

Perks and Benefits 

• Time off throughout the year (paid and unpaid)
• Professional development support and encouragement
• Resources to help improve your overall well-being
• Free membership to dive into JA product

Work Environment 

JustAnswer UA has adopted a remote-first work environment from all UA regions. Some teams do occasionally have the option to meet in-person for teaming, collaboration, or social events.  

COVID-19 Safety 

Our philosophy as a business is to put people’s safety and wellbeing first. In response to Covid-19, JustAnswer UA practices 100% virtual recruiting and onboarding processes.                                                                                                                                                                                             

Our Commitment to Diversity 

At JustAnswer, we embrace workplace diversity. We believe that diversity drives richer insights, fuels innovation, and creates better outcomes. We are committed to attracting and developing an engaged and inclusive workforce. Team members from diverse backgrounds and unique perspectives are crucial to the JustAnswer mission of helping all people. Individuals seeking career opportunities at JustAnswer are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity, or any other protected status under all applicable laws, regulations, and ordinances.