Data Center DCIM Program Leader - Infrastructure Operations

• Own the successful deployment of CAPEX investments ensuring our infrastructure scales ahead of demand.
• Collaborate strategically with cross-functional partners including Project Managers Capacity Planning Finance and Security to deliver on ambitious group initiatives.
• Manage key third-party vendors and contractors holding them accountable for performance and service level agreements (SLAs).
• Drive a culture of continuous improvement by championing standardization optimization and automation.
• Own incident response root cause analysis (RCA) and executive-level communication during critical events.
• Foster a best-in-class operations team by bringing fresh perspectives leadership acumen and a focus on employee engagement.
• Change Policy Architect: Design and enforce the global DCIM Workflow and Change Management policies (MAC process) ensuring strict ITIL/ITSM compliance across IT Facilities and Deployment teams worldwide.
• Technical Integration Leader: Support the complex bi-directional API/database integration between Nlyte and core enterprise systems (ERP CMDB etc) to automate asset management and trigger workflow requests.
• Capacity Strategy: Partner with the DCIM Analyst and our Capacity Planning team to develop forward-looking capacity models ensuring resource availability and optimization for new services like Workers AI and R2.
• Governance & Leadership: Establish and track key operational metrics (e.g. Workflow Compliance KPIs Data Accuracy Rate) providing executive reporting on infrastructure risk.
• Lead and mentor the DCI Administrator and Analyst and members across the Infrastructure Engineering organization.

• Education:
• Bachelor's degree in Information Technology Computer Science Business Administration or a related field or equivalent practical experience.
• Experience:
• 7+ years in Infrastructure/Data Center Operations including inventory control and asset lifecycle.
• 4+ years managing a major DCIM platform (Nlyte preferred).
• Proven ability to lead complex cross-functional programs and manage vendor relationships in a high-velocity environment.
• Experience with leading change management in ERP and asset management transformation efforts.
• Technical Skills:
• Expert with ERP asset management and maintenance management functionalities.
• Expert-level knowledge of ITIL v4 particularly Change and Configuration Management with demonstrable experience enforcing standards at a global scale.
• Strong understanding of Data Center infrastructure including data center hardware (servers storage networking equipment) and their configurations.
• Ability to analyze complex data and generate detailed reports.
• Soft Skills:
• Exceptional attention to detail and strong organizational skills.
• Excellent problem-solving and root cause analysis capabilities.
• Strong communication and interpersonal skills with the ability to effectively collaborate with cross-functional teams and present recommendations to various stakeholders.
• Customer service-oriented with a proactive and collaborative team approach.

What We Do

Cloudflare Inc. (NYSE: NET) is the leading connectivity cloud company on a mission to help build a better Internet. It empowers organizations to make their employees applications and networks faster and more secure everywhere while reducing complexity and cost. Cloudflare’s connectivity cloud delivers the most full-featured unified platform of cloud-native products and developer tools so any organization can gain the control they need to work develop and accelerate their business. Powered by one of the world’s largest and most interconnected networks Cloudflare blocks billions of threats online for its customers every day. It is trusted by millions of organizations – from the largest brands to entrepreneurs and small businesses to nonprofits humanitarian groups and governments across the globe.

Why Work With Us

Cloudflare employees come from all walks of life. We are mission-driven and our team is energized by a collaborative creative environment that celebrates our differences and fosters new ways to grow together.

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