Business Analyst Commercial Operations

• Build and maintain a data-driven whitespace model across the full account portfolio mapping installed base coverage against total addressable spend at the account level (including penetration of expansion products).
• Translate penetration gaps into quantified opportunity ranges that anchor account-based planning and the sales budget planning.
• Analyze macro deal patterns to surface where pipeline stalls at what price points deals accelerate and which entry conditions predict larger expansion. Package these insights to inform marketing demand generation strategy and campaign targeting.
• Own outcome reporting across demand generation motions measuring pipeline contribution conversion by campaign type and revenue attribution so investment decisions are grounded in closed-loop data.
• Develop rep-level analytics covering average deal length stage velocity close rate by deal size and probability modeling by rep cohort and tenure. Identify positive outliers whose patterns can be replicated and negative outliers that represent coaching opportunities.
• Use baselines to build more accurate pipeline-to-revenue conversion models that improve forecast precision and reduce end-of-quarter differences. Identify disparities within the book of business such as whether representatives have equal opportunities for growth and where any equity gaps occur.
• Serve as the embedded expense partner for Account Management operating costs tracking actuals versus budget monthly flagging categories running ahead of plan and proactively surfacing pull-in or reallocation recommendations before quarter-end.
• Deliver a concise monthly spend brief to leadership with variance commentary and forward-looking risk and opportunity flags. Own the relationship with Finance on Account Management budget matters as needed. Offer budgetary recommendations to assist leadership planning expenses and adjusting future spend.
• Validate Salesforce data to ensure accuracy and reliability and identify data discrepancies with clear recommendations to improve upstream data inputs.
• Reconcile differences between budgets forecasts and actual results to highlight material variances and inform impacted teams.
• Assess the effectiveness of budget and forecast methodologies-such as data-driven whitespace modeling-by comparing outputs to actual performance. Surface opportunities to improve forecast and budget accuracy through insight-driven analysis and continuous validation against real outcomes.
• Partner directly with Account Directors when they are preparing their budgets by leveraging existing and new budget calculation models.
• Support the Account Management leadership with their quarterly and annual budget reviews by consolidating performance financial and operational data from multiple sources into clear executive-ready materials.
• Analyze trends variances risks and key drivers translating detailed data into concise insights and recommendations aligned to strategic priorities.
• Coordinate inputs from Account Directors Finance Contract Admin and Regional leaders to ensure accuracy consistency and alignment across all materials.

• 5+ years in a data-driven analytical role ideally supporting a Go to Market Account Management or Client-facing team; BizOps RevOps or commercial analytics backgrounds are a strong fit
• Strong global acumen with experience coordinating stakeholders across multiple time zones and cultures.
• Demonstrated experience building models and analyses that influence business decisions not just reporting on them
• SQL proficiency and fluency in BI tools (Tableau Power BI or equivalent)
• Comfort working directly with Account Management leadership; able to push back constructively on Account Director's assumptions
• Strong communication skills that translate complex analysis into clear executive narratives and actionable recommendations
• Experience in a SaaS or subscription business; familiarity with ARR NRR and expansion metrics strongly preferred
• High ownership mindset; thrives in an embedded cross-functional environment without heavy top-down structure
• Requires commercial savvy and clear understanding of customer goals and revenue drivers.
• Bachelor's degree in business Statistics Finance or related industry.
• Strong business acumen with the ability to assess current strategies identify trends and anticipate their impact.
• Ability to manage multiple and sometimes conflicting priorities. Strong self organization capability.
• Ability to work and learn independently.
• Good command of written and spoken English.
• Prefer knowledge of Salesforce.
• Equivalent combination of education training and relevant experience may be considered.

What We Do

IDeaS is a company of innovators collaborators and educators. Founded in 1989 with the goal to revolutionize revenue management for businesses worldwide. The company's founders were pioneers in revenue science and IDeaS has continued to lead the way in this field ever since particularly in the hospitality and travel industries. We use advanced mathematics and industry expertise to turn data into accurate automated and actionable revenue-enhancing decisions. Decades of innovation and refinement have resulted in IDeaS' revenue science solutions which have proven to be precise data-driven and reliable for clients. Our company has a history of continuous evolution and reinvention driven by passionate and curious individuals. IDeaS uses the most advanced technologies including deep machine learning artificial intelligence and SAS analytics to push the limits and invent the future of revenue management. IDeaS' vision is to turn a world of data into a world of intelligent decisions. Our mission is to provide innovative analytics solutions that optimize total revenue performance for hospitality and select industries. Our company doesn't just offer recommendations. We provide accurate automated and actionable decisions. In the end IDeaS is a company that uses revenue science to help businesses grow revenue faster and our methods are tested proven and constantly evolving. Come join us on our journey!

Why Work With Us

IDeaS invests in employees' growth through training programs and innovative projects that feature cutting-edge technology to stay ahead of industry trends. Our high employee and client retention rates prove we’re a stable successful team. Plus our top-notch benefits ensures that employees are well taken care of both on and off the job.

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