Data Center Optical Technician (Austin)

• This role will be performed at customer facilities in the Austin Texas area and relocation is not offered for this position.
• Ericsson Inc. does not sponsor US work authorizations for this job position including H-1B O-1 and TN. Ericsson also does not hire F-1's working on EAD for this position.

• Cabling: Ability to work in overhead rack or grid for extended periods of time pulling long lengths of heavy cables. Handling installation and troubleshooting of Ethernet and fiber cables and connectors including but not limited to CAT 5 CAT 6 structured cable fan-outs single mode multi-mode RJ45 and LC.
• Optical Testing and Troubleshooting: Complete all activities associated with physically placing equipment identified in project specification documents including but not limited to routing lacing labeling terminating and local / remote testing and turn up of ethernet switchboard fiber and power cables. Utilize optical power meter stabilized light source VFL OTDR and test equipment to test 10/100G circuits using BERT RFC2544 EtherSAM (Y.1564) and iPerf (1G-10G). Analyze and resolve network issues associated with equipment installations / removals. Perform and assist card level troubleshooting and replacement procedures with assistance from control centers and/or back-office engineers.
• Break-Fix: Must be able to work outside of normal business hours (i.e. shift work) to include nights and weekends when needed.
• Remote Hands: In-depth knowledge of data center equipment installation and basic testing methods and procedures (MOPs). Knowledge of operating principles of data center wireline and IP transport environments. Ability to interpret and perform tasks outlined in MOPs vendor documentation technical specifications network practices engineering letters and job aids. Knowledge of telephony networks optical and IP networks. Ability to identify all colors associated with telecommunications cable and equipment indicator lights. Interpret and follow detailed method of procedures (MOPs) and engineering documents / diagrams.
• Site Audits: Review project specifications to validate equipment placement cable assignments and determine cable lengths then document results in proprietary databases. Provide timely and accurate feedback to audit / survey requests.
• Racking and Stacking: Install organize and maintain hardware equipment in data center racks following standard operating procedures. The ability to use hand tools and power tools. Ability to learn and retain physical and mechanical installation specifications. Understanding of basic mechanical terms and tools.
• Documentation: Read and interpret cut-sheets for physical network installation ensuring accurate port connections and cable management.
• Provide oversite of 3rd parties' on-site activities.

• 3-5 years of experience working as a technician in data center operations or a similar environment interacting directly with customers.
• Team lead experience preferred.

• Must be a self-starter with the ability to work independently without continuous supervision.
• Must be a team player and have excellent interpersonal communication skills especially with customers.
• Excellent organizational and administrative skills.
• Effective written and oral communication skills in English language.
• Ability to multi-task and maintain composure in stressful and demanding work environments.
• Ability to think forward and learn and apply new concepts quickly.
• Understand and follow all common and industry specific safety standards to protect personnel and assure network integrity / reliability.
• Communicate as required with multiple departments to optimize project scheduling resolve roadblocks and coordinate material deliveries.
• Use Hyperscale systems and applications to communicate with the customer as needed.
• Adhere to Hyperscale standards to ensure work meets customer quality requirements.

• Ability to lift and move heavy equipment (up to 50 lbs).
• Comfortable working in confined spaces and at heights.
• Ability to work in varying environmental conditions.

What We Do

Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks platforms and systems that billions of people businesses and societies depend on every day. We are a global leader in communications technology delivering mobile network infrastructure cloud software and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today nearly 80% of the world’s population accesses the internet via mobile networks and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced developing network APIs that open connectivity to the global developer ecosystem and applying automation and AI to make networks more intelligent efficient and resilient. Ericsson was the first company to launch live 5G networks on five continents and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36000 enterprise customers enabling secure high-performance connectivity for industries such as manufacturing aviation logistics utilities and public safety where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28000 employees in research and development backed by one of the strongest intellectual property portfolios in the industry with 60000+ granted patents. Our engineers researchers and technologists work across 100+ global R&D sites helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first AI-powered and cloud-driven future connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact today and for what comes next.

Why Work With Us

Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day tackle complex challenges in live environments and keep developing your skills and career in your own vision.

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