Data Strategy & Operations Analyst I/II/III-005826

Summary:

This position provides support and often leads initiatives related to the Divisional Strategy and Operations. The incumbent leads various projects and workstreams to ensure effective division performance and consultation on opportunities to improve overall division processes related to strategy development and operations focusing specifically in the communication, collaboration, training and educational facets. The position coordinates performance improvement initiatives aimed to improve business outcomes and delivery for the organization.

Essential Responsibilities/Accountabilities

All Levels:

Division Performance:

• Interprets and trends metrics to identify problems, patterns and potential solutions, effectively escalating opportunities or risks to leadership.

• Collaborates with leaders across the division to monitor activities and performance, identifying opportunity for alignment with the divisional and enterprise goals, escalating opportunities as warranted.

• Assists in the development of division KPIs and activities with relation to data collection, analysis and reporting processes, establishing baselines, and conducting evaluation of activities against the activity target goal(s).

• Identifies opportunities for implementing consistency and standardization of metric identification, collection techniques and process improvement.

• Conducts data analysis in support of a variety of analytic solutions for the division. May capture, develop, and document data definitions, business rules, and data requirements in support of assigned projects.

• Creates and produces forecasts, reports, ad hoc requests, dashboards, etc. Interprets data, analyzes results, and provides insights to determine operational impact, trends, and opportunities. Develops reports and deliverables for management and communicates with all levels of stakeholders. Identifies and defines both process and data improvements. Ensures compliance with deliverable reporting requirements by performing quality data audits and analysis.

Divisional and Enterprise Alignment:

• Organizes and assists in developing, reviewing, and formatting initiatives to communicate Divisional Strategy, including changes and improvements to internal and external stakeholders for the division.

• Serves as a liaison between division and Corporate Communications to connect divisional strategy to daily efforts via different modalities of communication (i.e. Podcast, Blogs, Scorecard, etc.).

• Creates and facilitates education and training sessions across the enterprise by working collaboratively with subject matter experts.

Divisional Strategy Support:

• Partners with business process owners and management on strategic initiatives.

• Uses quantitative analysis methodology to perform data, cost and benefit, and/or process measurement analysis.

• Researches industry trends for application of process improvement techniques and best practices. May train key users on new processes.

• Identifies opportunities for implementing consistency and standardization of process improvement specifically in the arena of division communications and operations.

• Proposes and implements improvements agreed upon by divisional senior leadership team.

• Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies' mission and values and adhering to the Corporate Code of Conduct and leading to the Lifetime Way values and beliefs.

• Executes good judgement and demonstrates personal accountability.

• Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures.

• Regular and reliable attendance is expected and required.

• Performs other functions as assigned by management.

Level II - performs all functions of Level I, as well as:

Division Performance

• Manages the overall KPI and scorecards for the division, directly engaging with divisional leadership to ensure accurate and timely updates.

• Manages the process and collaboration to update the division KPI reporting strategy, including brainstorming and feedback sessions with divisional leadership and other relevant enterprise stakeholders. Proposes and implements changes agreed upon by divisional senior leadership team. Provides quality monitoring reports and analysis to management.

• Researches and proposes ways to enhance and streamline the KPI solution for the division. This includes innovative ways to use tools such as PowerBI or certain data management technology to create efficiencies and promote broader visibility.

Divisional and Enterprise Alignment

• Creates and develops different modalities for communication that allow employees to connect with activities and initiatives within the division.

• Develops and executes our digital employee engagement strategy and works with divisional leaders and others in the department to develop content.

Divisional Strategy Support

• Assists and coordinates the planning and facilitation of workshops with divisional leadership to help achieve successful goals and objectives.

Level III - performs all functions of Level II, as well as:

Divisional and Enterprise Alignment

• Organizes and executes strategy brainstorming sessions to align strategic roadmap and goals to the communication roadmap.

• Organizes communication roadshows with stakeholders internal and external to the division to ensure visibility and alignment to divisional strategy, goals and achievements. Works closely with Corporate Communications to ensure alignment to enterprise standards and processes.

Divisional Strategy Support

• Works with divisional leadership to create and manage the overarching strategy and communication materials representing division-wide milestones and major deliverables.

• Develops conclusions and recommended actions based on findings from industry research and training. Presents recommendations to leadership team.

• Analyzes, defines, and develops the division's business process methods and practices.

• Assesses requirements for internal business processes; ensures compatibility with organizational strategic goals. Implements new processes, evaluates existing processes, and recommends optimal solutions and improvements.

Minimum Qualifications:

NOTEWe include multiple levels of classification differentiated by demonstrated knowledge, skills, and the ability to manage increasingly independent and/or complex assignments, broader responsibility, additional decision making, and in some cases, becoming a resource to others. In addition to using this differentiated approach to place new hires, it also provides guideposts for employee development and promotional opportunities.

All Levels

• Bachelor's degree in Business Administration, Management, Marketing, Economics, Finance or related field. In lieu of a degree, six (6) cumulative years of experience required.

• A minimum of one (1) year of experience working in the business environment preferred.

• Working knowledge of Microsoft Office Suite.

• Knowledge of basic business concepts and have strong problem-solving skills with attention to detail.

• Ability to identify adverse trends and unusual patterns within reports.

• Must have a strong analytic background. Knowledge of healthcare trends and opportunities.

• Excellent interpersonal skills including both written and oral communication.

• Project Management/Process Improvement knowledge preferred.

• Must be able to work independently or as a team.

Level II - same minimum qualifications to Level I, as well as:

• Minimum of four (4) years of related work experience.

• Must be able to deliver timely production and ad-hoc reports with finding recommendations to customers.

• High degree of initiative, proactive attitude and commitment to teamwork.

• Demonstrated ability to effectively interact with internal and external customers with particular strength translating user information needs into requirements and delivering high quality results.

• Willingness to develop relationships with partners within the health plan to both understand data requests and help to shape the request for more influential impact.

• Ability to lead projects and initiatives including multiple department/divisions and has a significant presence and visibility across the organization.

Level III - same minimum qualifications to Level II, as well as:

• Minimum of six (6) years of related work experience. MBA or other relevant master's degree preferred.

• Significant experience and demonstrated judgment to plan and interact with key stakeholders, including senior or executive level leaders.

• Self-motivation, initiative, and an ability to perform under pressure with little supervision.

Physical Requirements

• Ability to complete work in a traditional office environment under fluorescent lighting.

• Must be able to function while sitting at a desk viewing a computer and using a keyboard and mouse for 3 or more hours at a time.

• Must be able to travel across the enterprise.

• Ability to work in a home office for continuous periods of time for business continuity.

The Lifetime Healthcare Companies aims to attract the best talent from diverse socioeconomic, cultural and experiential backgrounds, to diversify our workforce and best reflect the communities we serve.

Our mission is to foster an environment where diversity and inclusion are explicitly recognized as fundamental parts of our organizational culture. We believe that diversity of thought and background drives innovation which enables us to provide leading-edge healthcare insurance and services. With that mission in mind, we recruit the best candidates from all communities, to diversify and strengthen our workforce.

OUR COMPANY CULTURE: Employees are united by our Lifetime Way Values & Behaviors that include compassion, pride, excellence, innovation and having fun! We aim to be an employer of choice by valuing workforce diversity, innovative thinking, employee development, and by offering competitive compensation and benefits.

In support of the American with Disabilities Act, this job description lists only those responsibilities and qualifications deemed essential to the position.

Equal Opportunity Employer

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)