DE024474-Workforce Services Senior Manager

--ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

PROJECT NAME: Workforce Command Center
POSITION TITLE: Workforce Services Senior Manager
WORK SETUP: Return to Office

OVERALL PURPOSE:

The Workforce Manager is responsible for managing the WFM and AP/QA functional teams.

RESPONSIBILITIES:

• Overall management of the WFM AP and QA cost structure and budget
• To support the Command Center leads for sales and RFP responses & responsible for supporting the sales process by assisting with development of sales material, quotes, demos, and tours.
• Responsible for looking for opportunities to expand the WFM AP and QA service offering into additional contracts.
• Responsible for delivery on all contracts / SLAs
• Focus on driving down cost to serve and looking for opportunities to expand the shared services model.
• Drive industrialization of BST across all contracts

OTHERS:

Project Shift Schedule: Mid Shift
Project Rest Day: Weekends Off
Project/Team Location: Mandaluyong Robinsons Cybergate Tower 2