DE024528-Service Delivery Ops Lead Sr Manager

--ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Service Delivery Ops Lead Sr Manager
WORK SETUP: Return to Office

OVERALL PURPOSE:
The Customer Success Lead (CSL) will use their deep sales expertise to shape sales strategies and solutions to achieve revenue, coverage, and other key sales targets. The CSL will manage a relationship with the client Head of Sales and work alongside the Accenture Global Operations lead and Product.

RESPONSIBILITIES:
• Lead sales performance of all programs on site including reporting, planning, and forecasting.
• Support weekly, monthly and quarterly sales performance presentations (internal and external) Accountable for sales targets by quarter for each program.
• Develop strategy and design for sales books by program.
• Identify opportunities for efficiency and continuous program improvement and innovation.
• Identify and implement solutions to inform critical sales strategies and optimize sales processes.
• Advisor to specialist programs to ensure smooth delivery of program globally.
• Closely partner with the operations director/manager/lead for overall site success
• Partner with client head of sales for alignment on sales strategy and delivery
• Serve as guide and mentor to program leads (Individual program leads at a site will report into this role)
• Ability to work independently to both shape and execute work for self and others.

OTHERS:
Project Shift Schedule: Rotation
Project Rest Day: Rotation
Project/Team Location: Quezon Cyberpark Tower 1