Job Description

• Support to maintain and improve service performance metrics reports, as required
• Provide status of work in process, assist in planning and coordinating execution of work, escalate issues in a timely and appropriate manner while pushing to identify resolutions
• Provide quality, cost effective service while looking at ways to contribute to process improvement
• May provide ad-hoc analyses and summaries of information as requested
• This position reports directly to the Operations Manager or Service Delivery Lead
• This position will work closely with all Team Members and relevant Business Units
• The direct reports to this position are: New Associates, Associates, Analysts and Senior Analysts