DE024924-Service Delivery Ops Lead Manager

--ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Service Delivery Ops Lead Manager
WORK SETUP: Return to Office

RESPONSIBILITIES:
· Meeting metrics
· Improve operating efficiency
· Develop people
· Develop relationship with client counterparts
· Manage contract terms and conditions
· Coordinate and manage assigned capability roles

The individual will:
· Makes independent decisions, which have major day-to-day impact in area of responsibility, and may influence direction of other areas. · Accountable for results of work to both Accenture and client.
· Responsible for medium-term planning, objective setting, and development of new procedures within area of responsibility, through interpretative judgment of overall policies and goals.
· Contributes to policy setting at a senior level.
· Identifies, assesses, and resolves complex business problems/issues and provides alternative scenarios.
· Provides and implements business-focused solutions within time/cost constraints.
· Self-directed within broad goals and strategic direction in satisfying organization or client objectives.
· Accountable for developing and managing key internal/external client relationships across sphere of influence, including situations in which no relationship previously existed.
· Accountable for client satisfaction in area of responsibility, against service level agreement, and ensures achievement of key performance indicators/project milestones.
· Responsible for fulfillment of contractual obligations/completion of deliverables within own area of responsibility.
· Accountable for performance against financial parameters, and monitors and reports on budgetary aspects within own area. May have significant input to budget setting/financial proposals and reviews. · Initiates and promotes continuous improvement programs across sphere of influence. · Leads and manages a team, typically delivering results through others.
· Allocates resources and responsibilities across team to deliver business results and develop team members.
· Manages and ensures consistent application of human resource processes including career development, salary review, resources, and performance management within area of responsibility. · Evaluates direct reports and provides formal counseling and mentoring to staff.
· Defines and manages group/team structures and resource levels to support business needs.
· Demonstrates thorough understanding of client relationships/business practice.
· Contributes broad and deep knowledge in areas of functional or business specialization across a broad operational framework/range of projects.
· Required to develop broad business and industry acumen, and to use this knowledge to initiate and/or develop client relationships.

OTHERS:
Project Shift Schedule: Rotation
Project Rest Day: Rotation
Project/Team Location: Quezon Cyberpark Tower 1