DE024925-Quality Auditing Manager

--ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- PROJECT NAME: Community Operations POSITION TITLE: Quality Auditing Manager WORK SETUP: Return to Office OVERALL PURPOSE: Service Delivery Managers ensures regional delivery engagement and reporting compliance. Works with business development, contract/legal teams to cross/upsell and ensures change order process is followed. RESPONSIBILITIES: Responsibilities to include but not limited to the following: ·Managing the end-to-end Quality, Training & Policy (QTP) strategy and execution for site · Responsible for the performance of the QTP Teams across sites & regions · Define and execute on standard documentation strategy for QTP function ensuring qualitative and quantitative metrics (as agreed with Client) are defined for the success of each function · Define and execute measurement strategies for functional scorecards within Service Site · Engage with QTP & operations team across sites to ensure processes continue to meet business outcomes · Communicate critical feedback and best practices from all markets to site delivery teams · Enable change management execution for routine changes across multiple regions within their specific Service Site · Improve, align, and maintain processes across functional skills of quality, training and policy center of excellence across multiple regions within their specific Service Site · Monitor performance through metric review and statistical inference to drive improvement · Provide recommendations to Client for re-engineer existing processes which are broken or not delivering results for scaled review · Orchestrate cross-functional role within Service Site sites to aid business metric achievement · Establish and provide functional skill development strategies within Service Site sites to attract and retain the best talent · Establish governance engagements within Service Site sites and across · Client groups to communicate execution strategy and provide progress · Engage with Client counterparts on regular frequency to drive partnership and collaboration OTHERS: Project Shift Schedule: Rotation Project Rest Day: Rotation Project/Team Location: Quezon Cyberpark Tower 1