DE032432-Customer Service Associate - Accenture Boni

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Customer Service Associate
WORK SETUP: Return to Office

OVERALL PURPOSE:
Provides frontline or back-office case handling support by resolving customer issues, processing requests, and ensuring service delivery meets defined SLAs and quality standards. Uses tools, SOPs, and knowledge bases to deliver accurate, timely outcomes.

RESPONSIBILITIES:
•    Handle inbound/outbound interactions and/or back-office cases (tickets, emails, chats) based on assigned queue.
•    Resolve customer concerns using approved scripts, SOPs, and troubleshooting steps; escalate complex issues appropriately.
•    Maintain accurate documentation in CRM/case tools (notes, disposition, resolution codes).
•    Meet daily productivity and quality targets (SLA, QA, adherence, accuracy).
•    Identify recurring issues and provide feedback for process/knowledge improvements.
•    Comply with data privacy, security, and client compliance requirements.

OTHERS:
Project Shift Schedule: Rotation
Project Rest Day: Rotation
Project/Team Location: Mandaluyong Robinsons Cybergate Tower 2

SKILL AND QUALIFICATIONS:

•    Open to High School graduates, Senior High School graduates, College vocational courses, and College undergraduates
•    Must have at least 6 months of experience in BPO
•    Must be amenable to work in Boni, Mandaluyong
•    Willing to handle Telco Account
•    Project Shift Schedule: Rotation
•    Project Rest Day: Rotation

#LI-PH

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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