DE032518-Workforce Services Analyst

---ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Workforce Services Analyst WORK SETUP: Hybrid OVERALL PURPOSE: Acts as a Subject Matter Expert (SME) for RTA function. RESPONSIBILITIES: Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans. Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. Provides input to WFM team in terms of conceptualizing intraday reports that drive efficiency to the team and also help in Operations performance. Provide trainings and conduct knowledge transfer sessions to other WFM members especially new members on WFM tools and function as go-to person when there are inquiries arise from RTAs and Operations. Primarily responsible to generate performance reports and provide input and recommendation on reporting, and analysis based on performance trends. Required to follow the planned data collection, including the types of data and time of data to be captured Automate reports to reduce inefficiencies by designing macros. Accenture picture OTHERS: Project Shift Schedule: Rotation Shift Project Rest Day: Weekends Off Project/Team Location: Client Site - Non-Accenture Facility

SKILLS AND QUALIFICATIONS: • At least 2 years relevant work experience • Consider RTA + any of the three other WFM functions (Scheduling, Forecasting, or Capacity Planning)

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

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