Deal Operations Analyst

As a Deal Operations Analyst, you will serve as a trusted advisor to Rapid7's account teams on deal structure and quoting. You will advise on alternative contract options and/or value propositioning to help drive deal closure.
In this role, you will:

• Monitor the deal support ticket queue to provide general quoting assistance and advice on common deal questions and Proposal to Cash process questions, in a timely fashion
• Advise sales reps on complex requests and escalate to senior members of the team, as needed, to ensure compliance with internal business policies and revenue recognition guidelines
• Collaborate with impacted parties to identify acceptable options to facilitate deal closure. This will include teaming with Proposals, Order Management, Finance, Legal, and other Operations teams
• Utilizing NetSuite (ERP+CRM), Salesforce (CRM), and Zendesk (ticketing), assist Go-To-Customer teams by building complex quotes that deliver customers an excellent procurement experience while adhering to our pricing, quoting, and booking policies. This includes the following:
• Execution of quotes for limited time sales promotions and complex deal structures
• Drafting custom billing schedule language, custom renewal language and other custom contractual language
• Collaborate with impacted parties to provide post booking deal support by identifying solutions for common Quote to Cash errors
• Build relationships with internal partners to resolve issues in a timely fashion
• Support new Go-To-Customer initiatives by performing User Acceptance Testing and by delivering trainings for Proposal to Cash teams
• Create & maintain Deal Operations process documentation

The skills you'll bring include:

• 1-3 years of experience in a deal desk, order management, sales operations, or business operations role
• BA/ BS in Business Administration, Finance, or Accounting degree from 4 year college or university or equivalent experience
• Strong analytical skills with a high attention to detail.
• Independent/flexible problem-solving skills with ability to positively cope with change
• Highly organized, customer focused, and ability to meet tight deadlines
• Ability to multitask and prioritize at times of high volume, schedule flexibility during End of Month, End of Quarter
• Thorough communicator and open to feedback

We know that the best ideas and solutions come from multi-dimensional teams. Teams reflecting a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy - apply today.
Rapid7 (NASDAQ: RPD) helps organizations across the globe protect what matters most so innovation can thrive in an increasingly connected world. Our comprehensive technology, services, and community-focused research simplify the complex for security teams, helping them reduce vulnerabilities, monitor for malicious behavior, be in 10 places at once, and shut down attacks. We're on a mission to make security solutions easier to use and access so we can bring safety and resilience to more people. With more than 10,000 customers across 140+ countries, Rapid7 is a leader in cybersecurity that has earned numerous industry accolades and recognition for our technology and culture.
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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or any other status protected by applicable national, federal, state or local law.