Deficiency Account Specialist (Remote)

At Exeter Finance, we are committed to helping customers find the right financing for their next vehicle purchase. By building strong relationships with our customers and network of dealer partners we are able to give options that make sense, getting customers behind the wheel of their car.

Every team member is integral to our success. Whether you're at a servicing center helping customers with their loans, in the field building relationships with dealers, or supporting the company from its corporate offices, you'll enjoy a nurturing, invigorating and positive work environment.

Our vision is to be a premier finance company and lender of choice known for its People, Performance and Service.

Job Description

Job Summary

The Deficiency Accounts Specialist will be responsible for recovering deficiency loan balances from non-collateral accounts that were previously involved in a total loss. This position will work with customers to negotiate payments or settlements, and find other solutions to satisfy deficiencies to minimize losses to the company. This role requires independent judgment and typically has limited supervision. Knowledge of all areas in Collections & Loss Mitigation is generally expected.

Job Duties

• Initiates contact with customers to negotiate payment arrangements in order to satisfy any deficiency balances. Offers or recommends settlements, if warranted. Maintains losses at or below established guidelines for assigned job duties.
• Submits to manager any accounts that are eligible for a write-off once all payments and settlements have been applied.
• Reviews and monitors non-collateral accounts on a daily basis, and properly and accurately documents all account activities.
• Maintains losses at or below established guidelines for assigned job duties.
• Makes recommendations to management of process and policy gaps.
• May assist other related departments as required by business needs.

Education and Work Experience

• High School diploma or equivalent.
• 2 - 3 years of work related experience.
• College degree preferred.
• Experience in the finance or credit industry preferred.
• 2 years of administrative support experience preferred.

#LI-Remote

Exeter Finance LLC is an Equal Opportunity Employer.

Individual compensation packages are based on various factors unique to each candidate including

skill set, experience, qualifications and other job-related reasons.

19.00 USD-$23.50