Deployment Process Manager, Caper (Contract)

OVERVIEW

The Deployment Process Manager (Caper) is responsible for mapping and improving the processes required to deploy Caper Carts across the world as Caper scales as part of Instacart’s Connected Stores offering. This role will be a temporary contractor role for up to 3 months with the ability to extend if required. 

This critical role will work closely with Caper’s Deployment Operations team in warehouses and retail stores as we build the engine required to receive, configure, ship, set up, and support our powerful and complex hardware at scale as our business grows.
Caper builds smart shopping carts that make grocery shopping a magical experience for customers while delivering unrivaled value and continuously unlocking opportunities for retailers.  

ABOUT THE TEAM

Caper builds smart shopping carts powered by deep learning and computer vision to enable a seamless grab-and-go retail experience. Caper’s unique technology is a plug-and-play solution that does not require retail store renovation, operational overhaul, heavy compute, and endless image labeling & training. Retailers simply purchase smart shopping carts and the entire store is upgraded with cashierless capabilities!

Caper is one of the fastest-growing retail automation technology products in the market, costs less than 1% of our competitions’ infrastructure and is already widely adopted in the marketplace.  Our cross-functional team solves challenging problems in ways that our customers love.  

ABOUT THE JOB

In this role you will:

• Partner directly with the members of Instacart’s Caper Deployment Operations team and our deployment partners to understand and map their day-to-day processes throughout the hardware deployment lifecycle of Caper carts, including: warehousing, configuration, shipment, set up, and support.
• Document and communicate findings to create a shared understanding of hardware deployment and support processes cross-team.  
• Build the knowledge base required to enable consistent execution of work at scale. 
• Identify, propose, and establish additional tools required to ensure that work can be completed in a high quality and efficient manner.
• Onboard new vendors to complete deployment and support work at scale. 
• Work with partners to establish performance objectives and collaborate with stakeholders to ensure they are met.
• Identify opportunities for process improvement. 
• Work with functional leaders to prioritize and create scalable solutions to address.

ABOUT YOU

MINIMUM QUALIFICATIONS

• 6+ years of experience in corporate operations, consulting, supply chain, fmcg, or business process outsourcing
• Experienced with and enjoy working in the field.  Able to travel up to 75% 
• A passion for operations and continuous improvement
• Comfortable and experienced working with a range of operational roles, including at the corporate, management, and line levels
• Previous experience with process mapping, measurement, and documentation. Experience applying continuous improvement tools and methodologies to understand and attack problems
• Experience onboarding and managing the performance of vendors to meet business objectives 
• Strong written and spoken communication skills, including the ability to adjust content, style, and tone appropriately based on audience
• Proven ability to work independently, multi-task, and thrive in a fast-paced environment
• Strong problem-solving skills and a desire to apply them to hardware.  You enjoy troubleshooting and resolving issues with technology, or to build and/or repair things on your own

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